Ana Loney
Riverview,FL
Summary
IT Analyst with over 5 years at Quest Diagnostics, excelling in EMR integration and client support. Proven leadership in managing cross-functional teams and enhancing client experiences through effective communication and analytical problem-solving. Skilled in Microsoft Office and conflict management, driving successful project outcomes and operational efficiency.
Overview
21
21
years of professional experience
Work History
Analyst, Conn Ops - SR
Quest Diagnostics
Tampa, FL
08.2004 - 04.2025
Basic Purpose:
Develop and support client EMR interfaces and integration solutions. This includes providing administrative support and managing project projection preparation for interfaces as well as less complex operational and technical integration activities. Must be able to learn technologies and manage business issues/resolutions needs, and work to deliver and support the appropriate solutions in a timely professional manner.
Duties and Responsibilities:
- Integrate and support acquire lab Connectivity operations for new demand and project preparation thereby enabling downstream technical operation integration.
- Support strategic M&A and Vendor client initiatives, such as client?EMR validation and project entry, project preparation activities, and vendor escalation management.
- Support ongoing interface project activities for all acquisition and non-standard lines of business.
- Liaison between sales and implementation of EMR project requirements and involve necessary parties in the resolution of procedural, requirement, or financial issues, as well as assist in creating processes that enhance the overall client experience.
- Assist and provide timely updates to project PMs, Vendor Management, Procurement, Accounts Payable, and Implementation Managers.
- Responsible for executing technical test plans that include eForms, Scripting, and new CRM technologies.
- Assist Quest/AP Finance in support of Capex funds management and Purchase Order/Capex reconciliation activities.
- Provide administrative support for eForm and PeopleSoft tasks:
1. eForm admin Project changes
2. New user setup and modifications
3. Adding new vendors/suppliers
4. UAT
- Assisting in creating training documentation for scripting, non-standard lines of business, specialty projects, M&A, and vendor requirements.
- Advanced knowledge of all aspects of Installation and Connectivity eForm and Tracking requirements. Includes Account View, Care 360 eForm and Asset Tracking, and department metrics reporting.
- Assist in updating and maintaining the report of record checklist and other SOPs.
- Assist with project prep activities and documentation for beta clients.
- Monitor and resolve interface project documentation issues in the Sales, project preparation, and resourcing phase.
- Established subject matter expert and assist in the training of new client connectivity coordinators and provide support to colleagues ensuring continuity of operations.
- Comply with Quest Diagnostics' mission, values and standards.
Education
Bachelor of Communications - Communications
University of South Florida
Tampa, FL 05-2021
Skills
- Microsoft office
- Analytical thinking
- Time management
- 5 years professional experience in Subject Matter/leadership role in a customer service environment
- Team focused Ability to influence/lead team of individuals that do not report to them, execute small projects
- Process orientated individual, highly organized and able to coordinate multiple processes simultaneously
- Excellent interpersonal, customer service, written and verbal communication skills, including the ability to communicate complex issues clearly and concisely
- Accurate analysis of process failures and recommendation of corrective action for problem, trends, including development of analytical tools for same
- Development of Internal client education and communication materials
- Experience in troubleshooting technology related issues
- Leadership Skills
- Conflict Management
Accomplishments
- Provide support as a leader among peers and assist coordinators in the review of expectations through audit and metric reviews. Serves as a point of contact for basic management tasks as well as assisting in the motivation and success of the team overall.
- Manage and delegate team tasks between themselves and other Connectivity Coordinators.
- Performs regularly scheduled quality review assessments of peers and provides timely feedback of queue management activities and recommendations.
- Coach and mentor team members as well as conduct the training of new Connectivity Coordinators.
- Attend and facilitate meetings as needed.
Leadership:
Timeline
Analyst, Conn Ops - SR
Quest Diagnostics
08.2004 - 04.2025
Bachelor of Communications - Communications
University of South Florida