Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ana Lopez

Royse City,TX

Summary

Dynamic and results-oriented professional with extensive experience in healthcare and customer service, notably at United Healthcare Group. Excelled in enhancing provider relations through effective communication and problem-solving. Skilled in Microsoft Excel and relationship building, with a proven track record of streamlining processes and improving service delivery.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Provider Service Advocate

United Healthcare Group
Dallas, TX
02.2023 - 01.2025
  • Ensured timely handling of calls related to member benefits, eligibility, and medical record verification.
  • Gathered data necessary to facilitate prior authorizations and appeals.
  • Facilitated chat support for providers on the 'Click to Chat Team,' completing all necessary tasks previously handled on calls.
  • Facilitated healthcare providers' education via an online portal for streamlined document processing.

Lead Medical Assistant

Oak Cliff Pediatrics
Dallas, TX
08.2020 - 07.2022
  • Preparing morning huddles by distributing daily schedules and offering insight on trend statistics and social media strategies to reinforce brand and marketing for the practice
  • Obtaining basic vital signs as well as performing venipuncture and state required labs such as immunizations, hearing, vision and blood screens
  • Ordering and maintaining medical supplies and immunization inventory via ImmTrac2 and corresponding pharmaceutical companies
  • Arrange affiliations with sales and medical establishments to expand knowledge and services for Pediatricians, Nurse Practitioners, Registered Nurses and Medical Assistants on staff

Medical Assistant

Healing Hands Ministries
Dallas, TX
09.2019 - 03.2020
  • Receive written and electronic orders from staff for pediatrics
  • Schedule future appointment for patients
  • Administer immunizations and breathing treatments for patients
  • Perform venipuncture and state required labs

Bilingual Customer Service

Anesthesia Business Consultants
Garland, TX
07.2014 - 07.2017
  • Answer telephone calls and assist patients with inquiries regarding their invoice
  • Assist with credit card payments and payment arrangements
  • Worked Spanish IVR and Customer Service emails
  • Helped with training of new hires and with supervisor call backs

Certified Pharmacy Technician

Buckeye Pharmacy
Dallas, TX
01.2014 - 07.2014
  • Received written prescription or refill requests and verified information is complete and accurate
  • Establish patient profiles with medication history
  • Maintain proper storage for drugs and clean equipment
  • Assist customers with simple questions, locating items and referring them to the pharmacist for medication information

Senior Beauty Consultant

Sephora Inside JCPenney
Mesquite, TX
04.2010 - 07.2012
  • Apply makeup to enhance/ alter the appearance of people
  • Demonstrate products to clients and provide instruction on proper application
  • Take inventory of merchandise to identify items to be reordered or replenished
  • Set up visual monthly for store to maintain store appearance up to par with company demands

Education

Medical Assisting with Limited Scope X-Ray -

Remington College
Dallas, TX
03.2019

Diploma -

Spruce High School
Dallas, TX
05.2004

Skills

  • Typing
  • Written communication
  • Verbal communication
  • Customer service
  • Relationship building
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Public speaking
  • Proactive Initiator
  • Organized
  • Filing
  • Paper management
  • Office administration
  • Sorting
  • Mail delivery

Certification

  • 11/21, First Aid, American Heart Association
  • 11/21, CPR, American Heart Association
  • 03/19, Certified Clinical Medical Assistant, National HealthCareer Association
  • 03/19, Non-Certified Radiologic Technician, Texas Medical Board

Languages

Spanish, Native speaker

Timeline

Provider Service Advocate

United Healthcare Group
02.2023 - 01.2025

Lead Medical Assistant

Oak Cliff Pediatrics
08.2020 - 07.2022

Medical Assistant

Healing Hands Ministries
09.2019 - 03.2020

Bilingual Customer Service

Anesthesia Business Consultants
07.2014 - 07.2017

Certified Pharmacy Technician

Buckeye Pharmacy
01.2014 - 07.2014

Senior Beauty Consultant

Sephora Inside JCPenney
04.2010 - 07.2012

Medical Assisting with Limited Scope X-Ray -

Remington College

Diploma -

Spruce High School

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