Summary
Work History
Education
Skills
Affiliations
Timeline
BusinessAnalyst
Pamela C. Price

Pamela C. Price

Summary

Flexible and hardworking Service Advocate with 18+ years of extensive customer follow-up experience to reach mutually satisfactory resolutions. Committed to improving customer satisfaction by constantly pursuing new ways to improve customer service. Adept at troubleshooting problems with customers professionally and emphatically. Effective in various situations, hardworking in team based environments and/or independently.

Work History

Provider Service Advocate

United Healthcare
Remote
09.2021 - Current
  • Analyzed Provider issues, complaints and initiated corrective actions regarding claims
  • Performs extensive research regarding patients benefit/eligibility , billing, intake and prior authorization
  • Cares for approximately 150-200 calls per week from Medical providers various areas of healthcare
  • Strong ability to multitask and navigate through various systems to gather information needed to resolve issues and maintain first call resolution

Home Maintenance Engineer

Price Household
04.2013 - 09.2021
  • Create and maintain multiple schedules with built in flexibility
  • Research, organize and replenish weekly/monthly supplies and important records for various use
  • Overseeing on-site activities, problem solving and provide immediate solutions
  • Served as assistant to local MOMs Club Backpack Initiative helping with fundraising, school supplies drive/collection and distribution for 50-60 students in several schools in Crofton, Md
  • Served as a library/classroom volunteer, PTA VP and Committee chair at Four Seasons Elementary
  • Accomplished multiple tasks within established timeframes.

Registrar/Instructor

Vision Of Faith Bible College
Roanoke, Va.
08.2010 - 04.2013
  • Proactively and successfully recruited new students and processed through admissions process
  • Organized student files and transcripts
  • Assisted Instructors in curriculum design and class planning
  • Served as core English and Public Speaking Instructor
  • Organized, reviewed and filed paperwork for secure recordkeeping.
  • Greeted every guest with personable approach and provided knowledgeable service.

Customer/Management Consultant

Verizon
Roanoke, Va.
05.1996 - 07.2010
  • Created and issued invoices for Verizon outside vendors
  • Followed up on outstanding payments and answered Verizon management queries
  • Updated and maintained Verizon technician timesheets for payroll
  • Conducted research and gathered info concerning installation and maintenance telephony services
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Master of Arts - Psychology and Sociology

Hollins University
Roanoke, Virginia

Bachelor of Arts - Communication Studies

Hollins University
Roanoke, Virginia

Skills

  • Ability to swiftly learn
  • Product Knowledge
  • Empathetic Interpersonal
  • Communicator
  • Create, edit and implement
  • Customer service plans
  • Team building & Training

Affiliations

Parents Club Backpack Initiative (Committee Member)

Four Seasons Elementary PTA fmr board VP and committee lead

Blue Heron Elementary PTO committee lead

Timeline

Provider Service Advocate

United Healthcare
09.2021 - Current

Home Maintenance Engineer

Price Household
04.2013 - 09.2021

Registrar/Instructor

Vision Of Faith Bible College
08.2010 - 04.2013

Customer/Management Consultant

Verizon
05.1996 - 07.2010

Master of Arts - Psychology and Sociology

Hollins University

Bachelor of Arts - Communication Studies

Hollins University

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Pamela C. Price