Summary
Overview
Work History
Education
Skills
References
Timeline
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Juliet Kuluʻua Pua

Waianae,Hawai'i

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

18
18
years of professional experience

Work History

Provider Service Advocate

United Health Care
Honolulu, HI
10.2022 - 04.2024
  • Collected, evaluated, and processed claims, forms, applications, and requests.
  • Assisted doctors' offices by addressing their questions about benefits.
  • Conducted service provider training on policies, procedures, and available technology.
  • Collaborated with other departments to ensure efficient resolution of customer problems.

Customer Service Sales Representative

Spectrum Charter Communications
Mililani, HI
06.2017 - 07.2021
  • Provided accurate information about products and services.
  • Assisted customers with navigating website for product selection purposes.
  • Adhered to company policies when dealing with customers.
  • Suggested additional products or services that may benefit the customer's needs.

Front Desk Receptionist

Sams Club Tire And Battery
Pearl City, HI
10.2012 - 02.2017
  • Assisted customers and provided excellent customer service.
  • Schedule appointments through various methods such as telephone, email, and online booking systems.
  • Performed daily sales transactions accurately while following cash handling procedures.
  • Identified and analyzed complex problems to develop effective solutions.

Pharmacy Technician

Longs Drug Store
Waianae, HI
08.2006 - 02.2009
  • Provided accuracy with handling customer prescriptions.
  • Worked closely with third party companies (insurance agencies).
  • Greeted customers and answered any questions they had about the store's products and services.
  • Maintained confidentiality when handling confidential patient information.

Education

High School Diploma -

Waipahu Community Scool
Waipahu, HI
05-2004

Skills

  • Team Collaboration
  • Adaptability and Flexibility
  • Customer Needs Assessment
  • Customer Complaint Resolution
  • Account Management
  • Leadership
  • Ability to Work Under Pressure
  • Microsoft Word and Excell proficiency

References

References available upon request.

Timeline

Provider Service Advocate

United Health Care
10.2022 - 04.2024

Customer Service Sales Representative

Spectrum Charter Communications
06.2017 - 07.2021

Front Desk Receptionist

Sams Club Tire And Battery
10.2012 - 02.2017

Pharmacy Technician

Longs Drug Store
08.2006 - 02.2009

High School Diploma -

Waipahu Community Scool

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Juliet Kuluʻua Pua