Atira Chester
Charlotte,NC
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Provider Service Advocate
United Healthcare Insurance
Charlotte, NC
11.2022 - Current
- Answered incoming phone calls from healthcare providers, assisting with benefit and eligibility, billing, authorizations, and more. Resolved issues on the first call, navigating complex computer systems and providing effective responses. Maintained positive relationships with providers and their staff. Documented provider issues and reported trends.
Newborn Hearing technician/covid 19 screener
Atrium Health
Charlotte, NC
07.2020 - 11.2022
- Scheduled follow-up diagnostic audiology appointments and provided information to patients. Worked with doctors to develop treatment plans and updated patient charts. Documented hearing screening results and ensured OSHA compliance. Prepared and sterilized instruments, maintaining a clean work station.
Customer Service Associate
Harris Teeter
Charlotte, NC
07.2018 - 04.2020
- Provided excellent customer service by assisting customers with their needs. Managed product displays and suggested sales promotions. Informed customers about special offers and discounts. Stayed updated on product features and usage. Assisted customers with refunds for products with manufacturing defects.
Education
Bachelor of Science - Birth-kindergarten Education
Winston-Salem State University
true05-2026
Associate in Arts Degree -
Central Piedmont Community College
High School Diploma -
Independence High School
Skills
- Proficient in Microsoft Office Suite
- Claim processing and prior authorizations
- Benefits quoting
- Excellent customer service skills
- Strong problem-solving abilities
- Team player with a focus on helping others
- Call handling
- Complaint Handling
- Problem Resolution
Timeline
Provider Service Advocate
United Healthcare Insurance
11.2022 - Current
Newborn Hearing technician/covid 19 screener
Atrium Health
07.2020 - 11.2022
Customer Service Associate
Harris Teeter
07.2018 - 04.2020
Bachelor of Science - Birth-kindergarten Education
Winston-Salem State University
Associate in Arts Degree -
Central Piedmont Community College
High School Diploma -
Independence High School
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