ANA LOPEZ-FLORES
Las Vegas
Summary
Experienced in customer service and team collaboration, with a strong ability to work under pressure and handle cash transactions efficiently. Fluent in both English and Spanish, bringing excellent communication skills and a positive attitude to enhance guest interactions. Eager to apply skills in a new position and contribute to team success.
Overview
16
16
years of professional experience
Work History
CAFE ASSOCIATE
Crepe Station
Las Vegas, NV
01.2023 - 06.2023
- Delivered outstanding customer service by serving food and drinks to guests.
- Greeted customers, handle all cash and credit transaction.
- Maintain a clean and organized work station.
KENO WRITER
Fiesta Henderson Hotel & Casino
Las Vegas, NV
01.2020 - 05.2020
- Accurately and efficiently wrote keno tickets for customers.
- Provided customer assistance on keno play, utilizing the playing guide instructions.
- Complied with all safety standards and regulations while performing job duties.
WAITRESS
Denny’s Restaurant
Las Vegas, NV
09.2007 - 06.2019
- Demonstrated excellent customer service skills while working in a fast-paced environment.
- Processed accurate cash and credit card transactions.
- Performed opening, closing duties such as setting up, breaking down workstations, restocking supplies.
- Handled customer complaints professionally and resolved issues promptly.
- Ensured compliance with safety standards for proper food handling, sanitation, and cleanliness.
Education
GED -
Rancho High School
Las Vegas, NVSkills
- Ability to work under pressure
- Customer Service experience
- Point of sale system management
- Money handling
- Team leadership experience
- Proficient in bilingual communication
- Positive attitude
- Cleaning and organization
- Store opening and closing
- Greeting guests
- Team collaboration
Timeline
CAFE ASSOCIATE
Crepe Station
01.2023 - 06.2023
KENO WRITER
Fiesta Henderson Hotel & Casino
01.2020 - 05.2020
WAITRESS
Denny’s Restaurant
09.2007 - 06.2019
GED -
Rancho High School