Erick Carranza
Vancouver,WA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Cafe Associate
Tillamook PDX Market
09.2022 - 05.2023
- Served customers their food with a smile
- Had to run the front of house by myself on a daily basis
- Bagged and handed customers their food as soon as it was ready
- Worked under constant pressure due to always being busy
- Multitasked scooping ice cream, ringing people up, serving, expo, and stocking
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- increased the amount of sales than the year before in 6 months of working there
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
Airforce
07.2022 - 09.2022
- Completed 5 out of 7 weeks before Medically separating
- Gained discipline due to being held to such high standard
- Experience performing tasks under immense pressure and stress
Freight and cashier
Cinnabon
02.2022 - 06.2022
- I moved and organized shipments of supplies
- Worked as a cashier serving customers
- Handled money
Personal Shopper
Walmart
09.2020 - 01.2022
- Delivered exceptional customer service with a positive attitude
- Demonstrated attention to detail and proficiency in food safety
- Helped locate and obtain merchandise based on the customers needs
- Great interpersonal skills with coworkers.
Kitchen duty and leadership
Washington Youth Academy
02.2021 - 06.2021
- Helped prepare food for platoons in a timely manner
- Held many leadership roles over my platoon as a cadet
- Held platoon accountable as platoon sergeant
Street Vendor
07.2018 - 01.2021
- Counted and handled money
- Distributed fruit
- Interacted with customers as well as speaking to some in Spanish due to a language barrier
- Worked in harsh weather conditions
Education
High School Diploma -
Evergreen High School
Certificate of Completion - undefined
Washington Youth Academy
Skills
- Skills/Qualifications
- Food handlers card
- Exceptional interpersonal communication
- Customer service
- Updating Seasonal Menu
- Work well under pressure
- Very friendly
- Calm and Pleasant Demeanor
- Cash Register Operations
- Expo and Line Support
- High-Volume Environment
- Safety and Sanitation Standards
Languages
Spanish
Limited Working
Timeline
Cafe Associate
Tillamook PDX Market
09.2022 - 05.2023
Airforce
07.2022 - 09.2022
Freight and cashier
Cinnabon
02.2022 - 06.2022
Kitchen duty and leadership
Washington Youth Academy
02.2021 - 06.2021
Personal Shopper
Walmart
09.2020 - 01.2022
Street Vendor
07.2018 - 01.2021
High School Diploma -
Evergreen High School
Certificate of Completion - undefined
Washington Youth Academy
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