ANA LOZANO
Hidalgo
Summary
Results-driven Store Manager with proven expertise in enhancing customer experience and operational efficiency. Skilled in team leadership, problem-solving, and inventory management, consistently achieving increased sales and improved store profitability.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Store Manager
7 Eleven Store
Alamo, TX
09.2022 - Current
- Led daily operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, implementing strategies to reduce stock discrepancies.
- Trained and mentored staff on customer service excellence and operational efficiency.
- Analyzed sales trends to optimize product placement and enhance customer experience.
- Developed and enforced safety protocols, fostering a secure shopping environment.
- Coordinated promotional events to drive traffic and increase store visibility.
- Implemented cost-control measures, improving overall profitability of the store.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Pawnbroker
EZ Pawn
Dallas, TX
10.2016 - 04.2019
- Assessed value of items through thorough inspection and appraisal techniques.
- Managed daily operations, ensuring compliance with regulations and company policies.
- Trained new employees on efficient loan processing and customer service standards.
- Developed and implemented inventory management strategies to optimize product turnover.
Store Manager
Stripes Convenience Store
Edinburg, TX
03.2006 - 10.2015
- Developed and enforced safety protocols, fostering a secure shopping environment.
- Coordinated promotional events to drive traffic and increase store visibility.
- Implemented cost-control measures, improving overall profitability of the store.
- Resolved customer complaints swiftly, enhancing satisfaction and loyalty rates.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
High School Diploma -
BEARS
San Juan, TX05-2022
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Team leadership
- Friendly and positive
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- POS systems
- Operations management
- Leadership development
Certification
CERTIFIED FOOD SAFETY MANAGER
Languages
Spanish
Timeline
Store Manager
7 Eleven Store
09.2022 - Current
Pawnbroker
EZ Pawn
10.2016 - 04.2019
Store Manager
Stripes Convenience Store
03.2006 - 10.2015
High School Diploma -
BEARS