Ana Magana
Riverside,CA
Summary
Skilled Associate with solid understanding of sales environment intricacies. Adept at navigating complex environments to meet and exceed sales goals. Resourceful Associate dedicated to mentoring and educating new team members. Thorough resource on internal company policies and procedures. Driven attitude toward providing customer care within the business environment. Friendly, knowledgeable and hard-working team player.
Overview
10
10
years of professional experience
Work History
Associate
Amazon
Moreno Valley
04.2019 - Current
- Built and maintained effective relationships with peers and upper management to drive team success toward common service and operational goals
- Scanned container labels with RF scanners to verify contents and determine target destinations
- Rotated goods in inventory by following the 'first in, first out' approach to keep organized
- Recognized defective material and reported issues to management to facilitate prompt resolution
- Exceeded specific team goals by partnering with staff to share and implement best practices
- Experienced in Universal Receive, Presort scanner, QM, UIS (tote wrangler), Outbound (scanning and waterspider),and Problem solver.
- Running shift at presort
- Able to lift 49 pounds and stand for long periods of time (10-12 hours a day).
Cashier/ Deli Lead
99 Cents Only Stores Llc
Riverside
03.2016 - 04.2019
- Displayed and restocked merchandise in an appealing manner
- Contributed to loss prevention efforts by observing customer behavior and reporting signs of theft
- Increased customer satisfaction through friendly and professional communication
- Provided a high level of service by helping customers find the specific products
- Verified and honored sales prices and arranged for carry-outs to customer vehicles
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers
- Offered direction and gave constructive feedback to motivate team members
- Used FC scanner, pallet jack, and computer.
Waitress/ Greeter
El Trigo Restaurant
Riverside
09.2014 - 03.2016
- Checked menus to verify current selection availability and cleanliness
- Educated guests on daily specials and menu offerings, enabling decisions on appetizers, entrees and desserts
- Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning
- Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests
- Cleaned and inspected food preparation areas for safe and sanitary food-handling practices
- Completed opening and closing checklists, including emptying trash, refilling napkin dispensaries, safeguarding all alcohol, dating food and polishing all silverware
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays
- Cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators
- Checked orders and food quality before delivering to customers
- Calculated charges, issued table checks and collected payments from customers.
Education
High School Diploma -
Polytechnic High School
01.2013
Skills
- Built and maintained effective relationships
- Scanned container labels with RF scanners
- Rotated goods in inventory
- Recognized defective material and reported issues to management
- Exceeded specific team goals by partnering with staff
- Experienced in Universal Receive, Presort scanner, QM, UIS (tote wrangler), and Outbound (scanning and waterspider)
- Running shift at presort
- Able to lift 49 pounds and stand for long periods of time (10-12 hours a day)
- Displayed and restocked merchandise in an appealing manner
- Contributed to loss prevention efforts by observing customer behavior and reporting signs of theft
- Increased customer satisfaction through friendly and professional communication
- Provided a high level of service by helping customers find the specific products
Timeline
Associate
Amazon
04.2019 - Current
Cashier/ Deli Lead
99 Cents Only Stores Llc
03.2016 - 04.2019
Waitress/ Greeter
El Trigo Restaurant
09.2014 - 03.2016
High School Diploma -
Polytechnic High School