Ana Maldonado
Carrollton
Summary
Hardworking and reliable employee that has experience stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
12
12
years of professional experience
Work History
Front End Assistant
Costco
Lewisville
07.2024 - Current
- Collaborated with other departments within the organization on various tasks.
- Helped customers find specific products, answered questions, and offered product advice.
- Built strong relationships with customers through excellent customer service practices.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Greeted customers and provided assistance with inquiries.
Customer Service Representative
RemX, McKesson Specialty
Carrollton
12.2023 - 07.2024
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Benefits Representative
Robert Half
San Diego
10.2022 - 11.2023
- I started as a annual enrollment specialist
- I answered calls to enroll team members into their benefits
- I answered questions about benefits we offered
- I was then trained in handling pension inquiries and making sure retirees had their benefits set up after termination
- I was then moved to health benefits
- I help team members enroll into their benefits
- I provide white glove service and answer questions respectfully and in a timely manner
- My daily tasks include answering phone calls, writing notes after calls
- I also open cases when need be and make sure to keep on top of the cases I am assigned to
- Im skilled in leaving voicemails and conducting research
Package Handler
Reliable Delivery Service / FedEx Ground
Oceanside
07.2022 - 09.2022
- Climate controlled environment
- Able to lift 60 pounds and above using equipment/utilizing team lifts whenever necessary
- Working as a team majority of the time
- Fast paced
- Always moved where the work was
Warehouse Associate
John Deere
Dallas
05.2016 - 04.2021
- Basic warehouse skills
- Including, stocking in parts, skilled in RF scanners
- Knowledge on receiving and shipping parts
- Able to lift 50 pounds
- Fast paced job
- Fork lift certified
- Fast learner
Kennel Technician/ Office Assistant
Park Cities Obedience School
Dallas
08.2014 - 06.2016
- Responsibilities:Supervise large amount of dogs at a time, mop, sweep, organize, sanitize, feed, administer medications, and overall maintain the facility clean for the staff, clients, and their pets
- Attend the front office, answering phones, questions about our programs, and making sure everything is well organized
- Accomplishments: Got to spend time with dogs, gaining their trust and respect
- Developed communication skills by getting to know their owners in order to provide better care and service for them and their pets
- Made sure clients felt safe and secure leaving their pets with us
- Skills Used: Customer Service, Cleanliness, Communication, Discernment, Attention to Detail
Daycare Assistant
Willow Grove Baptist Church
Dallas
06.2013 - 08.2013
- Responsibilities: In charge of toddlers while parents went to work
- Also made sure they had plenty of activities to get all of their energy out by the time their parents picked up
- Cleaned up after them and fed them
- Accomplishments: Was the head employee at my station and was told daily I did a great job
- Skills Used: Customer Service, Time Management, Leadership, Creativity
Education
Associate of Science -
Dallas College
Dallas, TX12-2024
High School Diploma -
Moises E Molina
Dallas, TX05-2012
Skills
- Microsoft Office
- Customer Service
- Picker Packer
- Forklift
- Warehouse Associate
- Order Puller
- Kennel Experience
- Childcare
- Meal Preparation
- Shipping & Receiving
- Cleaning Experience
- Animal Care
- Office Administration
- Call center
Languages
- English, Fluent
- Spanish, Intermediate
Personal Information
Authorized To Work: US
Timeline
Front End Assistant
Costco
07.2024 - Current
Customer Service Representative
RemX, McKesson Specialty
12.2023 - 07.2024
Benefits Representative
Robert Half
10.2022 - 11.2023
Package Handler
Reliable Delivery Service / FedEx Ground
07.2022 - 09.2022
Warehouse Associate
John Deere
05.2016 - 04.2021
Kennel Technician/ Office Assistant
Park Cities Obedience School
08.2014 - 06.2016
Daycare Assistant
Willow Grove Baptist Church
06.2013 - 08.2013
Associate of Science -
Dallas College
High School Diploma -
Moises E Molina