Ana Mardenborough
Indianapolis,IN
Summary
Experienced Collections Specialist bringing years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
Enterprising well-versed in Collections or sales and ready to apply all years of professional experience to new role. Excellent communicator and closer with solid record of success. Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.
Overview
12
12
years of professional experience
Work History
Surgical Technician
IU Health North Hospital
Indianapolis, IN
01.2022 - Current
- Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
- Gathered and set up equipment, tools and supplies and arrange instruments according to surgeons' preferences or instruction.
- Created safe operating environments for invasive and non-invasive procedures.
- Prepared instruments for terminal sterilization and reset surgical suites for next procedure.
- Collected, prepared, and disposed of medical specimens.
Senior Bilingual Collection Specialist
Phoenix Financial Services
Indianapolis, IN
02.2017 - 12.2021
- Notify clients if payment methods are declined/invalid (credit cards and ACH) Ensure client payments are recorded accurately and timely.
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Achieved performance goals on consistent basis.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Customer Service Rep/Sales
AT&T
Indianapolis, IN
08.2015 - 10.2016
- Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution
- Handles business transactions in connection with activation of new customer accounts on a computer terminal
- Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Recruiter/Administrative Assistant
Crossroad Staffing Agency
Indianapolis, IN
02.2010 - 07.2015
- Ascertain recruitment requirements by evaluating organizational development plans
- Assess assigned positions to develop job descriptions and job candidate profiles
- Inform candidates fully about the job and company
- Schedule and coordinate interviews cooperatively with hiring managers
- Assist data entry staff with performing data entry tasks by providing informational support to them
- Make sure that confidentiality is maintained for both verbal and written information.
Education
GED -
George Washington High School
New York, NYBachelor of Science - Business Administration And Management
O&M
Dominican RepublicSkills
- G-Suite
- Flexible and Adaptable
- Self-Motivated
- Team building
- Excellent Communication
- Teamwork and Collaboration
- Dependable and Responsible
- Organization and Time Management
- MS Office
- Data Entry
- Decision-Making
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Surgical Technician
IU Health North Hospital
01.2022 - Current
Senior Bilingual Collection Specialist
Phoenix Financial Services
02.2017 - 12.2021
Customer Service Rep/Sales
AT&T
08.2015 - 10.2016
Recruiter/Administrative Assistant
Crossroad Staffing Agency
02.2010 - 07.2015
GED -
George Washington High School
Bachelor of Science - Business Administration And Management
O&M
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