Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ana-Maria Gardner

Fort Lauderdale,FL

Summary

Experienced and dedicated bartender with 7 years of expertise in crafting creative cocktails, providing exceptional customer service, and managing busy bars. Skilled in maintaining a positive atmosphere, training junior staff, and enhancing guest satisfaction. Adept at handling high-volume shifts, maintaining inventory, and ensuring adherence to all health and safety regulations. Passionate about mixology and creating memorable guest experiences.

Overview

12
12
years of professional experience

Work History

Bartender

Cafe Ibiza
12.2016 - Current
  • Lead a team of 5 bartenders in a high-volume bar, ensuring excellent customer service during peak hours.
  • Developed new cocktail menus and seasonal drinks that increased sales.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Balanced cash drawers and maintained accurate sales reports at the end of each shift.
  • Cleaned and maintained bar equipment, glasses, and work areas to meet health standards.
  • Managed inventory control and ordering, reducing waste by 10% through efficient stock management.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Server

The Atlantic Hotel & Spa
01.2016 - 12.2016
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Sales Representative

Carls Patio
01.2015 - 11.2015
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Marketing Consultant

Liberty Power
01.2014 - 12.2014
  • Boosted sales revenue through the implementation of innovative promotional strategies and events.
  • Collaborated with sales team to increase brand awareness and enhance business development by building and maintaining relationships with [number] key accounts.
  • Increased brand awareness by developing and executing targeted marketing campaigns.
  • Enhanced customer engagement with effective social media management and content creation.

Cashier

Commercial Bank of Republic of Moldova
03.2013 - 05.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Academy of Economic Studies of Moldova
Republic Of Moldova

Skills

Expert in mixology and cocktail creation

Knowledge of beer, wine, and spirits

Exceptional customer service and communication

Inventory management and stock control

Bar setup and breakdown

Strong team player and leadership

Languages

English
Full Professional
Russian
Full Professional
Romanian
Full Professional

Timeline

Bartender

Cafe Ibiza
12.2016 - Current

Server

The Atlantic Hotel & Spa
01.2016 - 12.2016

Sales Representative

Carls Patio
01.2015 - 11.2015

Marketing Consultant

Liberty Power
01.2014 - 12.2014

Cashier

Commercial Bank of Republic of Moldova
03.2013 - 05.2014

Academy of Economic Studies of Moldova

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