Ana Maria Delzo
Woodbridge,VA
Overview
19
19
years of professional experience
Work History
Community In-Reach Specialist
Northern Virginia Family Service
Manassas, VA
09.2022 - Current
- This position serves as a connection between underserved communities and NVFS services, working in partnership with community leaders. Underserved communities include but are not limited to African American/Black and Spanish-speaking, Latinx communities. The specialist conducts outreach and establishes a strong connection with these communities - including mobile service via an agency van - to increase awareness and provide education on the services available through NVFS to ensure that all individuals eligible and in need of NVFS services are aware of them and able to access them.
Bilingual Referral Coordinator
Neighborhood Health
Alexandria, VA
02.2022 - 09.2022
- Provide referral assistance to clients needing medical specialties for high risk, chronic disease, acute care, and vulnerable clients across the life span. Work closely with the clinical care team to ensure all required documentation is completed prior to initiation of referral. Handle outgoing referrals for clients needing additional assistance due to language barrier, educational level, transportation challenges and issues related to mental health, age, sex, race or financial status.
Community Resource Coordinator
GPW Community Health Center
Woodbridge, VA
02.2017 - 01.2022
- Educate patients and their families in the roles and responsibilities of the Center, Outreach, Enrollment Coordinator, State, and Federal Government in Medicaid Children's Health Insurance Program, FAMIS, and FAMIS Plus. All while maintaining strict confidentiality of personal health information (PHI). Worked with patients to develop an individualized assessment and care plan target patient population (Homeless, at youth risk, HIV). Planned and developed an implementation of outreach/ marketing plans, health fairs, school events, shelters, etc. Managed follow-up conversations and offer renewal assistance for enrolled patients, along with facilitating scheduling and completion of appointments, tests, procedures, and referrals.
Referral Coordinator
GPW Community Health Center
Woodbridge, VA
01.2021 - 05.2022
- Provided quality customer service to all patients of Greater Prince William Community Health Center. Facilitated the coordination of various patient care from an administrative perspective. Collaborates with Physicians, Nurse Practitioners, Medical Assistants, and patients in a culturally competent manner at all times.
Medical Records/Patient Care Coordinator
HealthWorks for Northern Virginia
Herndon, VA
10.2012 - 10.2015
- Compile, process, and maintain medical records of clinic patients in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of the health care system. Support clinical services and provide services to optimize and provide current medical information support to the providers and nursing staff to enable them to better perform their duties. This is a 'front-line' customer service position and critical in maintaining a positive, supportive relationship with the individual patient, staff and the larger community.
Patient Care Coordinator
HealthWorks for Northern Virginia
Herndon, VA
10.2015 - 10.2016
- Assisted the clinical team by coordinating care to patients with the specialist in order to complete preventative care. Coordinated services related to referral specialists such as transportation, scheduling appointments, as well as connecting patients with needed social services. Maintained patient care database by entering new information into medical records as it becomes available; backing up data. Knowledge of Eclinical software.
Family Support Worker
Cornerstones
Reston, VA
10.2011 - 08.2013
- Promoted the health, early stimulation and nurturing of children at risk of poor outcomes by strengthening the parent and child relationship for families with children from prenatal to 3 years of age, as well as improving parenting skills and empowering parents towards self-sufficiency for Healthy Families Program.
Intake and Assessment Coordinator
Cornerstones
Reston, VA
08.2013 - 08.2014
- Supported both The Homeless Prevention and The Foreclosure Prevention Program, providing face-to-face counseling to clients who were facing eviction or challenges that prevent them from living with dignity. Certified to facilitate the Virginia Housing Development Authority (VHDA) Homeownership Education Program, which is designed to take the mystery out of the home buying process. Supported the Financial Counselor with intakes and preparing packages to request loan modifications.
Human Resources Assistant
INOVA Loudoun Hospital
Leesburg, VA
01.2008 - 07.2011
- Consulting/Employee Relations: Performed all administrative functions pertaining to the new hire process in a timely manner. Provided support for special events and collaborated with HR Operations to facilitate the hiring of new employees. Responsible for processing new hire paperwork and performing criminal background checks. Verification of I-9 documentation, and other related administrative duties. Use copy, scan and fax machines, maintain/update employee information in HRIS Database.
Multilingual Support Registrar (On Call)
Fairfax County Public Schools
Herndon, VA
03.2006 - 08.2008
- Conveyed enrollment procedures and FCPS regulation policies to parents and community. Implement registration process for enrollment of students K-12 and adults. Work with low income families, giving information on federal programs such as Head Start. Greet visitors, screen phone calls, check attendance lines, file teachers' correspondence, translate letters from principal to parents, serve as interpreter, and perform a variety of other clerical duties.
Bilingual Office Manager Assistant (On Call)
Town of Herndon
Herndon, VA
03.2006 - 08.2008
- Provided administrative support by typing letters, memos, and reports. Set-up meetings, greet customers, file, answer telephone calls, sort and distribute mail, helping the community with available resources.
Timeline
Community In-Reach Specialist
Northern Virginia Family Service
09.2022 - Current
Bilingual Referral Coordinator
Neighborhood Health
02.2022 - 09.2022
Referral Coordinator
GPW Community Health Center
01.2021 - 05.2022
Community Resource Coordinator
GPW Community Health Center
02.2017 - 01.2022
Patient Care Coordinator
HealthWorks for Northern Virginia
10.2015 - 10.2016
Intake and Assessment Coordinator
Cornerstones
08.2013 - 08.2014
Medical Records/Patient Care Coordinator
HealthWorks for Northern Virginia
10.2012 - 10.2015
Family Support Worker
Cornerstones
10.2011 - 08.2013
Human Resources Assistant
INOVA Loudoun Hospital
01.2008 - 07.2011
Multilingual Support Registrar (On Call)
Fairfax County Public Schools
03.2006 - 08.2008
Bilingual Office Manager Assistant (On Call)
Town of Herndon
03.2006 - 08.2008
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