Ana Marsiglia
Lilburn,GA
Summary
Hardworking job seeker with background in various office settings. Knowledgeable about customer service, clerical requirements. Excellent at multi- tasking. Management abilities and resourceful approach. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Housekeeper
Self Employed Services
Remote
12.2022 - Current
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Ace Automotives
Own Business
Lawrenceville, GA
01.2020 - 01.2022
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Bank Teller
Wells Fargo
Norcross, GA
03.2018 - 11.2021
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Provided customer records, account statements and copies of checks.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Receptionist
Moreira,Garcia&Associates
Norcross, GA
05.2015 - 07.2018
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Scheduled office meetings and client appointments for staff teams.
Education
High School -
Berkmar High School
Lilburn, GAGeorgia State University
Atlanta, GASkills
- Fluent in English and Spanish
- Service-Oriented Mindset
- Telephone Etiquette
- Attention to Detail
- Customer Service
- Punctual and Reliable
- Professionalism
- Resilience under pressure
Timeline
Housekeeper
Self Employed Services
12.2022 - Current
Ace Automotives
Own Business
01.2020 - 01.2022
Bank Teller
Wells Fargo
03.2018 - 11.2021
Receptionist
Moreira,Garcia&Associates
05.2015 - 07.2018
High School -
Berkmar High School
Georgia State University