Summary
Work History
Education
Skills
Languages
Timeline
Generic

Ana Martinez-Segers

Las Vegas,NV

Summary

Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Effective communicator focused on delivering outstanding customer care.

Work History

Floral Associate

Fred Meyer
Seattle, WA
12.2017 - 07.2021
  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Managed customer relations and customer service through daily communication and interaction.
  • Maximized customer interactions by promptly identifying needs and wants.
  • Increased customer satisfaction significantly within department.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.

Bank Teller Supervisor

Banco De Venezuela
Caracas, Venezuela
08.2008 - 04.2013
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Researched and resolved customer issues on personal savings, checking and line of credit accounts.
  • Examined tellers' reports of daily transactions for accuracy.
  • Evaluated customer lifestyle to counsel customers on best products and services.
  • Promoted bank's products and services by consistently cross-selling to customers.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.

Education

Associate of Arts - Business

Antonio Jose De Sucre
Caracas, Venzuela
06.1996

Skills

  • Seasonal Promotions
  • Display Set-Up
  • MS Office Proficiency
  • Product and Service Sales
  • Visual Merchandising
  • Customer Relationship Management
  • Visual Displays
  • Attention to Detail
  • Multiple Priorities Management

Languages

Spanish
Native or Bilingual
English
Limited Working

Timeline

Floral Associate

Fred Meyer
12.2017 - 07.2021

Bank Teller Supervisor

Banco De Venezuela
08.2008 - 04.2013

Associate of Arts - Business

Antonio Jose De Sucre
Ana Martinez-Segers