Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Ana Matta

Arlington,TX

Summary

I am hardworking, and I love helping people. I am strong and resilient. The conflicts that are thrown at me are challenging, but I always overcome them. I love to live life in the healthiest possible way. Everything in this life has a purpose, and I will always stand up for that.

Overview

5
5
years of professional experience

Work History

Bilingual Customer Service Data analyst

Press Ganey
Atlanta, GA
01.2023 - 05.2025
  • Assisted customers in English and Spanish with inquiries and concerns.
  • Processed orders accurately while maintaining detailed customer records.
  • Collaborated with team members to enhance customer service strategies.
  • Identified and analyzed multilingual customer needs to drive high satisfaction, growth, and retention of business.
  • Assisted customers with product selection and answered questions regarding features, benefits, and pricing of products or services.
  • Analyzed large datasets to identify trends and support decision-making processes.
  • Collaborated with cross-functional teams to gather requirements for data projects.
  • Generated reports and obtained data to develop analytics on key performance and operational metrics.

Bilingual Customer Service Specialist

T-Mobile
Arlington, TX
12.2019 - 12.2022
  • Assisted customers in both English and Spanish with inquiries and service issues.
  • Resolved billing discrepancies while maintaining customer satisfaction and loyalty.
  • Educated customers on T-Mobile products, services, and promotions effectively.
  • Collaborated with team members to enhance customer service strategies and processes.
  • Handled escalated calls by employing active listening and problem-solving skills effectively.
  • Utilized CRM software to manage customer accounts and track service requests efficiently.

Education

Associate of Science - Health Sciences

TCC
Arlington, TX
10-2025

Skills

  • Bilingual communication
  • Conflict resolution
  • Team collaboration
  • Problem solving
  • Project management
  • Basic medical terminology
  • Consecutive interpretation
  • Payment collection
  • Flexibility and adaptability
  • Database maintenance
  • CRM systems
  • Process improvement
  • Telesales
  • Problem-solving
  • Script adherence
  • Complaint tracking
  • Attention to detail
  • Data entry
  • Customer service
  • Service recommendations
  • Upselling strategies
  • Empathy and patience

Affiliations

  • hiking
  • knitting
  • running
  • reading

Accomplishments

Completed 2019 Kennedale's police academy

Timeline

Bilingual Customer Service Data analyst

Press Ganey
01.2023 - 05.2025

Bilingual Customer Service Specialist

T-Mobile
12.2019 - 12.2022

Associate of Science - Health Sciences

TCC

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