Eduardo Tedesco
St. Petersburg,FL
Summary
Currently seeking a new opportunity in a fastpaced environment that can be challenging and fulfilling, while being introduced to new tasks that will provide me with career growth. In addition to, allowing me the ability to utilize my analytical skills to assist with the continued growth of my team and profitability of the organization.
Dynamic, reliable and resourceful Call Center Representative who consistently meets and exceeds productivity goals. Proven capacity to troubleshoot issues and resolve them quickly. Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Overview
18
18
years of professional experience
Work History
Bilingual Customer Service Representative
Elevance Health
Tampa, FL
01.2023 - 12.2025
- Ensuring customer satisfaction by providing accurate information and viable solutions to their problems
- Maintaining a deep understanding of the company products or services to provide better assistance to customers.
- Achieved customer satisfaction rating of 95% exceeding corporate target.
CSR Customer Service Representative
Macy´s Credit & Consumer
Clearwater, FL
01.2017 - 01.2023
- Address customer service inquiries in a timely and accurate fashion.
- Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
- Achieved customer satisfaction rating of 92% exceeding corporate target.
CSR Customer Service Representative
Nielsen Media Research
Clearwater, FL
01.2015 - 01.2017
- Conducted research interviews obtaining unbiased data
- Persuaded respondents to participate in surveys and diary studies.
- Exceeded conversion rate and performance by QC.
Production Administrator
Lantmannen Unibake
St. Petersburg, FL
01.2008 - 01.2017
- Production stats.
- Inventory and all Admin work for the department.
- Productivity feeds.
- Managed all scheduling and shift operations.
Education
International Relations - Foreign Affairs
Universidad de la Republica
Montevideo, UruguayHigh School Diploma -
Elbio Fernandez High School
Montevideo, UruguaySkills
- Bilingual
- Troubleshooting
- Service and support
- People person
- Conflict resolution
- Critical thinker
- Energetic work attitude
- Microsoft Office (Advanced)
- Bilingual communication
- Problem solving
- Customer relationship management
- Product knowledge
- Performance tracking
- Data entry accuracy
- Service process improvement
- Active listening
- Time management
- Team collaboration
- Process optimization
- Technical troubleshooting
- Information dissemination
- Adaptable learning
- Payment processing
- Upselling strategies
- Membership renewals
- Verbal and written communication
- Claims evaluation
- Customer service
- Call center experience
- Issue research
- Stress management
- Data entry
- [Language] translation
- Multitasking and organization
Timeline
Bilingual Customer Service Representative
Elevance Health
01.2023 - 12.2025
CSR Customer Service Representative
Macy´s Credit & Consumer
01.2017 - 01.2023
CSR Customer Service Representative
Nielsen Media Research
01.2015 - 01.2017
Production Administrator
Lantmannen Unibake
01.2008 - 01.2017
International Relations - Foreign Affairs
Universidad de la Republica
High School Diploma -
Elbio Fernandez High School