Rallou Tchatue Ngobjob
Overland Park,Kansas
Summary
Dedicated bilingual Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bilingual Customer Service Representative
EML Payments
04.2023 - Current
- Identified and responded to customer requests and concerns through email, and phone for both English and French-speaking customers.
- Translated documents, forms and other materials from English to French.
- Answered over 50 customer calls per day with minimal wait times.
- Updated account information to maintain customer records.
- Utilized customer service software to manage interactions and track customer satisfaction.
Team Lead
Walmart
12.2020 - 04.2023
- Delegated daily tasks to team members to optimize group productivity.
- Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Customer Service Associate
Walmart
07.2020 - 12.2020
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Operated any internal transfers via third parties as Money Gram, Western Union, and Ria.
Cashier
Walmart
06.2018 - 07.2020
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Trained new team members in cash register operation, stock procedures and customer services.
- Delivered high level of customer service to customers using active listening and engagement skills.
Executive Director's Assistant
SOBEI Sarl
05.2014 - 07.2015
- Scheduled appointments, meetings and events for management staff.
- Managed director's calendar and prepared meeting agenda and materials.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Bank Teller Intern
Renaissance Microfinance
06.2013 - 10.2013
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
Education
Associate of Science - Computer Science
Johnson County Community College
Overland Park, KS12.2024
Bachelor of Science - Bank And Finances
ISTAG
Yaounde, Cameroon09.2014
Skills
- Teamwork and Collaboration
- Work Planning and Prioritization
- Problem-Solving
- Analytical Thinking
- Leading Team Meetings
- MS Office
- Reporting and Documentation
- Project Planning
- Bilingual
- Jira
- Microsoft Onenote
Certification
- PSM, Professional Scrum Master - 2022
Languages
French
Native or Bilingual
Timeline
Bilingual Customer Service Representative
EML Payments
04.2023 - Current
Team Lead
Walmart
12.2020 - 04.2023
Customer Service Associate
Walmart
07.2020 - 12.2020
Cashier
Walmart
06.2018 - 07.2020
Executive Director's Assistant
SOBEI Sarl
05.2014 - 07.2015
Bank Teller Intern
Renaissance Microfinance
06.2013 - 10.2013
Bachelor of Science - Bank And Finances
ISTAG
Associate of Science - Computer Science
Johnson County Community College
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