Ana Mendoza
El Paso,Texas
Summary
Dynamic customer service professional with over six years of experience, specialising in delivering high-quality support within financial institutions. Expertise in problem resolution, organizational management, and fostering strong relationships across departments. Proven ability to enhance member satisfaction while efficiently processing transactions and addressing concerns. Committed to maintaining confidentiality and providing a welcoming atmosphere that promotes client trust and loyalty. Ready to leverage skills and contribute to a team dedicated to exceptional service and operational excellence.
Overview
8
8
years of professional experience
Work History
Collector
GECU FCU
El Paso, Texas
05.2025 - Current
- Managed and resolved member inquiries, enhancing satisfaction and loyalty.
- Processed transactions accurately while maintaining confidentiality and security.
- Collaborated with team members to identify and implement improvements in service delivery.
- Maintained organized documentation for efficient data management and retrieval.
- Analyzed member feedback to drive service enhancements.
- Monitored accounts receivable and payable activities, ensuring timely payments and collections.
- Developed and implemented policies and procedures to ensure accurate billing and collections.
- Developed a set of guidelines and procedures to improve collections processes and reduce delinquency rates.
- Prepared and submitted legal documents to initiate collections proceedings.
- Managed delinquent accounts, ensuring timely collection and compliance with regulatory requirements.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Investigated allegations to check validity and recommend actions to minimize risk.
Loan Center Processor Support
GECU FCU
El Paso, Texas
06.2024 - 05.2025
- Fostered relationships with internal teams including underwriting, collections, and funding.
- Processed credit card and loan modification agreements, including extensions and interest rate adjustments.
- Executed clerical functions with attention to detail and accuracy.
- Delivered exceptional member service, ensuring high-quality support and satisfaction.
- Collaborated with departments to streamline processes and resolve issues efficiently.
Member Service Specialist
GECU FCU
El Paso, Texas
04.2023 - 06.2024
- Delivered accurate service on member requests, including wire transfers and debit card replacements.
- De-escalated member concerns and facilitated account closures for IRA and Certificate of Deposit accounts.
- Processed loan documentation, ensuring timely transfer to the appropriate department.
- Collaborated with internal teams to enhance workflow efficiency and member satisfaction.
- Maintained compliance with financial regulations and confidentiality standards.
- Conducted comprehensive analysis of financial data to support risk management strategies.
Teller Center Representative
GECU FCU
El Paso, Texas
11.2022 - 04.2023
- Provide members with high level of service, privacy and confidentiality, and friendly.
- Handle all transactional services, including bank deposits, monetary withdrawals, financial transfers, and other bank transactions.
- Team work with other departments.
Direct Sales Senior Account Executive
Dish Network
El Paso, Texas
05.2018 - 11.2022
- Analyzed customer feedback to enhance service offerings.
- Negotiated with customers to implement effective retention strategies.
- Handled inbound calls, resolving concerns while promoting services.
- Trained new team members on customer interaction protocols.
- Collaborated with departments to streamline process improvements.
Education
Notary Public of Texas
Notary
IRS Tax Certification - undefined
01.2023
Computer Science
Colegio de Bachilleres 7
08.2003
Skills
- Fast Learner
- Ability to Work Under Pressure
- Organizational know-how
- Problem-solving abilities
- Team Player
- Strong mathematical skills
- Attention to detail
- People skills
- Document management
- Problem resolution
- Conflict resolution
- Data entry
- Risk mitigation
- Regulatory compliance
- Delinquency reduction
- Financial reporting
Languages
Spanish
English
Timeline
Collector
GECU FCU
05.2025 - Current
Loan Center Processor Support
GECU FCU
06.2024 - 05.2025
Member Service Specialist
GECU FCU
04.2023 - 06.2024
Teller Center Representative
GECU FCU
11.2022 - 04.2023
Direct Sales Senior Account Executive
Dish Network
05.2018 - 11.2022
IRS Tax Certification - undefined
Computer Science
Colegio de Bachilleres 7
Notary Public of Texas
Notary