Ana Molina
Pasco,WA
Summary
Dynamic Store Manager with a proven track record at Caleres Famous Footwear, excelling in customer service and team leadership. Enhanced customer satisfaction through effective training and innovative merchandising strategies, driving sales growth. Skilled in cash management and problem-solving, fostering a collaborative environment that empowers staff and elevates performance.
Overview
10
10
years of professional experience
Work History
Store Manager
Caleres Famous Footwear
Hermiston, OR
07.2015 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual
Education
High School Diploma -
Pasco High School
Pasco, WASkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Team leadership
- Store merchandising
- Cash management
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Caleres Famous Footwear
07.2015 - Current
High School Diploma -
Pasco High School