Ana Montes
Sr Capacity Coordinator
Rialto,CA
Summary
Service-focused Sr Capacity Coordinator with superb background in logistics management. Highly skilled at efficiency management, cost reduction and performance maximization. Dedicated to continuous productivity improvements through training as well as timely and efficient transportation operations. Stellar problem-solving and critical thinking skills.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Sr Capacity Coordinator
J.B Hunt Transportation Services
10.2023 - Current
- Optimized transportation strategies by analyzing route and adjusting plans accordingly.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Monitored inbound and outbound freight to establish timely delivery of freight to our customers.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
Transportation Manager
J.B Hunt Transportation Services
07.2021 - Current
- Prepared and updated employees' daily work schedules and resolved delivery problems.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
- Oversaw team of drivers by reviewing performance to promote timely and efficient deliveries and pickups and operations.
- Organized records of vehicles, schedules and completed orders
- Observed staff to review compliance and safety to minimize losses due to violations or damage.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Completed payroll accurately and timely to meet employee expectations.
Manager Trainee
Enterprise Rent-A-Car
12.2020 - 06.2021
- Planning, prioritizing, and organizing a fleet of 270 vehicles to ensure the quality of each rental.
- Explained services and products to customers in friendly and engaging way.
- Resolved escalated concerns using professionalism and understanding of facets of issue.
- Effectively communicated across department levels to ensure quality service for customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Server
San Manuel Casino
08.2019 - 05.2020
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
Bachelor of Arts - Public Administration
Cal State San Bernardino
San Bernardino 08.2015 - 06.2020
Skills
Teamwork
undefinedTimeline
Sr Capacity Coordinator
J.B Hunt Transportation Services
10.2023 - Current
Transportation Manager
J.B Hunt Transportation Services
07.2021 - Current
Manager Trainee
Enterprise Rent-A-Car
12.2020 - 06.2021
Server
San Manuel Casino
08.2019 - 05.2020
Bachelor of Arts - Public Administration
Cal State San Bernardino
08.2015 - 06.2020
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