Getting Lost in Music
Ana Muegge
Customer Service Representative
Sunnyvale,California
Summary
Highly Experienced in Customer Service with 6+ years in the workforce. Nationally, well-established companies I've helped include Jamba, T.J. Maxx, Veterans Affair, and The United Parcel Service. Excellent time management and inventory organization abilities. Passionate about exploring distant lands, reading, photography, music, and caring for animals. Seeking a customer service front desk position within UPS to utilize my skills and passion for helping others.
Overview
7
7
years of professional experience
17
17
years of post-secondary education
Work History
Caregiving
Private
03.2021 - 12.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
Team Leader
Jamba Juice
08.2017 - 09.2024
- Led a team of 10 employees, providing daily guidance, coaching, and feedback to ensure exceptional customer service and adherence to company standards
- Collaborated with store manager to develop and execute promotional events, resulting in a 20% increase in customer traffic and brand awareness
- Conducted weekly team meetings to discuss goals, address concerns, and celebrate achievements, fostering a positive and motivated work environment
UPS Seasonal Driver Helper
United Parcel Service
08.2024 - 09.2024
- Assisted the lead driver in delivering packages across designated routes, ensuring timely and accurate delivery for an average of 200 packages per day
- Handled customer interactions with professionalism, addressing inquiries and concerns, which contributed to an outstanding customer satisfaction rating
- Complex routes effectively, which allowed for successful completion of daily targets even during peak hours
Security officer/supervisor
Veterans Affairs
10.2019 - 07.2023
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Education
High School Diploma -
Fremont High School
Sunnyvale, CA 05.2001 - 01.2018
Skills
Package Tracking
Interests
Exploring Distant lands
Rescuing and Taking Care of Pets
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
UPS Seasonal Driver Helper
United Parcel Service
08.2024 - 09.2024
Caregiving
Private
03.2021 - 12.2024
Security officer/supervisor
Veterans Affairs
10.2019 - 07.2023
Team Leader
Jamba Juice
08.2017 - 09.2024
High School Diploma -
Fremont High School
05.2001 - 01.2018