Jennifer Walls
Gate City,VA
Summary
Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction.
Overview
1
1
Certification
2
2
years of post-secondary education
23
23
years of professional experience
Work History
Delivery Driver
Roadie
Southaven, MS
07.2024 - Current
- Delivered packages promptly to various locations within designated routes.
- Communicated effectively with customers regarding delivery status and updates.
- Ensured vehicle cleanliness and conducted routine safety checks before trips.
- Collaborated with dispatch to optimize delivery schedules and routes.
- Loaded and unloaded packages efficiently while adhering to safety protocols.
- Adapted quickly to changes in delivery plans or customer requests as needed.
- Managed time effectively to meet tight delivery deadlines consistently.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Handled merchandise in accordance with product handling standards.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Notified customers of delays to decrease calls to support.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Monitored fuel level throughout shift and refueled when necessary.
- Ensured accurate completion of all paperwork associated with deliveries.
- Maintained accurate records of goods delivered and collected payments as required.
- Assisted warehouse personnel in packing orders when necessary.
- Verified accuracy of items loaded onto truck against shipping documents.
- Checked tires for proper inflation before leaving on each route.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Conducted thorough inspections of vehicles' condition, supplies, and equipment to ensure readiness for trips. condition, supplies and equipment before and after trips
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Improved project completion time, multi-tasking operations on heavy equipment and trucks.
Certified Admissions Representative
Baptist Desoto Hospital
Southaven, MS
05.2006 - 06.2010
- Assisted patients with admissions paperwork and insurance verification processes.
- Coordinated communication between patients and healthcare providers to ensure clarity.
- Educated prospective patients about hospital services and admission procedures.
- NAHAM (National Association of Healthcare Access Management) Certification
Lab Technician
Memphis Pathology Lab/AEL
Memphis, TN
07.2003 - 05.2006
- Prepared and analyzed specimens for accurate diagnostic results.
- Conducted routine laboratory tests using standard protocols and procedures.
- Maintained laboratory equipment to ensure proper functionality and cleanliness.
- Collected, labeled and stored lab samples according to laboratory specifications.
- Followed safety protocols to maintain a safe working environment.
Education
Surgical Technologist - Surgical Technologist
Concorde Career College
Memphis, TN 08.2008 - 08.2009
Associate of General Studies - General Studies
Shoals Community College
Muscle Shoals, AL 05.2001 - 08.2002
Skills
- Route optimization
- Package delivery
- Delivery tracking
- Loading and unloading
- Delivery logging
- Route logs
- Local delivery
- Shipping and packaging
- Package handling
- Freight expertise
- Vehicle maintenance
- Vehicle inspections
- Safety compliance
- Documentation and reporting
- Inventory management
- Order picking and processing
- Mileage tracking
- Heavy lifting
- Heavy hauling
- Equipment operation
- Dependable driver
- Effective communication
- Written and verbal communication
- Customer relationship management
- Client relationship management
- Customer interaction
- Conflict resolution
- Problem solving
- Attention to detail
- Time management
- Multitasking
- Positive attitude
- Traffic laws
- Defensive driver training
- Map reading and navigation skills
- Heavy hauling
- Stocking and inventory
- Delivery logging
- Time management skills
- Customer communication
- Complaint resolution
- Package tracking
- Specimen processing
- Documentation accuracy
- Healthcare coordination
- Clinical compliance
- Laboratory safety protocols
- Data entry
- Medical terminology
- Multi-line phone talent
- Strong teamwork
- Courteous demeanor
- Adaptability and flexibility
- Information security
- Typing proficiency
- Professional telephone demeanor
- Administrative support
- Punctuality and reliability
- Client relations
- Adaptive team player
Certification
- NAHAM Certification
Affiliations
- I also Uber and DoorDash
References
References available upon request.
Timeline
Delivery Driver
Roadie
07.2024 - Current
Surgical Technologist - Surgical Technologist
Concorde Career College
08.2008 - 08.2009
Certified Admissions Representative
Baptist Desoto Hospital
05.2006 - 06.2010
Lab Technician
Memphis Pathology Lab/AEL
07.2003 - 05.2006
Associate of General Studies - General Studies
Shoals Community College
05.2001 - 08.2002