ANA MUNOZ
Jacksonville,FL
Summary
Detail-oriented operations leader with extensive experience in housekeeping management and quality assurance within high-volume hospitality settings. Demonstrates expertise in inspections, inventory tracking, and staff coordination to enhance operational efficiency and uphold cleanliness standards. Committed to delivering exceptional guest-ready environments and resolving issues effectively in fast-paced situations.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Housekeeping Operations Supervisor
NHG Management – Navy Inn
Kings Bay, GA
05.2022 - 04.2026
- Oversaw daily housekeeping operations and inspections for a 92-room hospitality property while maintaining cleanliness, presentation, and guest service standards.
- Conducted quality assurance inspections to ensure rooms were guest-ready, properly stocked, organized, and compliant with operational standards.
- Coordinated with housekeeping staff, maintenance teams, and front desk personnel to resolve deficiencies and prioritize operational needs.
- Monitored linens, amenities, and inventory levels to ensure operational readiness and facilitate timely restocking.
- Trained and coached housekeeping staff to uphold consistency and service quality across operations.
- Identified and reported maintenance issues, damages, missing items, and quality concerns while following up to ensure resolution.
- Maintained inspection reports, operational documentation, and daily communication regarding room readiness and service needs.
- Recognized for strong leadership, reliability, professionalism, and maintaining high inspection and operational standards within a fast-paced hospitality environment.
Production Associate
Amazon
Jacksonville, FL
01.2019 - 01.2020
- Ensured productivity, organization, and quality standards in high-volume operational environment.
- Operated automated equipment for efficient product assembly.
- Maintained cleanliness and organization of work areas.
- Collaborated with team members to ensure smooth production flow.
Caregiver
Veterans Affairs
Tacoma, WA
01.2011 - 01.2019
- Coordinated scheduling, documentation, and client support, ensuring professional handling of sensitive information.
- Provided daily personal care and assistance to veterans in need.
- Monitored health conditions and reported changes to medical staff.
- Assisted with mobility and transportation for appointments and activities.
Bank Clerk
Santander Bank
Bayamón, PR
01.2009 - 01.2011
- Processed customer documentation and transactions, ensuring adherence to compliance procedures with professionalism and accuracy.
- Processed customer transactions efficiently and accurately at Santander Bank.
- Maintained and updated customer account information regularly.
- Assisted customers with inquiries and resolved issues promptly.
Bank Clerk
Popular Bank
Comerío, PR
01.2005 - 01.2008
- Processed transactions and maintained accurate records to ensure customer satisfaction in fast-paced environment.
- Processed customer transactions accurately and efficiently at financial institution.
- Assisted clients with account inquiries and provided product information.
- Maintained updated records of customer accounts and transactions.
Store Manager
Cocopelli
Bayamón, PR
01.2002 - 01.2005
- Coordinated daily retail operations, including inventory management, customer service, staff scheduling, and operational organization to ensure smooth store functioning.
- Led daily store operations and ensured compliance with company policies.
- Trained and mentored staff to enhance customer service skills.
- Managed inventory levels and coordinated restocking processes efficiently.
Education
Business Administration -
Interamerican University of Puerto Rico
Skills
- Luxury Hospitality Standards
- Quality control
- Property presentation
- Operational reporting
- Supply tracking
- Department coordination
- Workflow support
- Team coordination
- Problem resolution
- Customer service
- Organizational skills
- Attention to Detail
Certification
Supervisory Skill Builders Certification, American Hotel & Lodging Educational Institute
Languages
- English
- Spanish
Timeline
Housekeeping Operations Supervisor
NHG Management – Navy Inn
05.2022 - 04.2026
Production Associate
Amazon
01.2019 - 01.2020
Caregiver
Veterans Affairs
01.2011 - 01.2019
Bank Clerk
Santander Bank
01.2009 - 01.2011
Bank Clerk
Popular Bank
01.2005 - 01.2008
Store Manager
Cocopelli
01.2002 - 01.2005
Business Administration -
Interamerican University of Puerto Rico