Summary

Overview

Work History

Education

Skills

LANGUAGES

AWARDS

Timeline

Ean Angus

Hollywood,USA

Summary

Dedicated hospitality professional with extensive experience in hotel operations, guest services, and front desk support. Recognized for delivering exceptional customer service, resolving issues efficiently, and maintaining a positive guest experience. Tech-savvy, reliable, and known for a strong work ethic and ability to adapt quickly in fast-paced environments.

Overview

years of professional experience

Work History

Pool & Beach Server / Attendant Supervisor

Turnberry Ocean Residences

Sunny Isles Beach

06.2025 - Current

Delivered exceptional customer service to enhance guest satisfaction and loyalty.
Managed order accuracy and timely delivery of food and beverages to optimize dining experience.
Collaborated with kitchen staff to ensure efficient meal preparation and presentation standards.
Trained new servers on menu offerings, service protocols, and best practices for guest engagement.
Oversaw daily operations, including inventory management and scheduling of staff shifts.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Built rapport with guests to enhance their dining experience and encourage return visits.

Night Auditor

Davidson Hospitality

Sunny Isles Beach, FL

12.2024 - Current

Serve as overnight supervisor, overseeing hotel operations, guest relations, and safety protocols during nightly shifts
Perform nightly audits and financial reconciliations, ensuring accurate reporting and balancing of daily revenue using Opera PMS
Provide exceptional concierge services to guests, including late check-ins, transportation arrangements, local recommendations, and handling special requests
Resolve guest issues promptly and professionally to maintain high satisfaction scores and uphold brand standards
Monitor property security and coordinate with overnight staff to ensure a safe and quiet environment for guests
Prepare detailed shift reports for management and accounting, highlighting any discrepancies, guest feedback, or incidents
Assist in training and mentoring new front desk staff on night audit procedures, Opera software, and guest service standards
Recognized by management for strong leadership, multitasking ability, and consistently reliable performance under pressure
Frequently collaborate with housekeeping and engineering teams to ensure room readiness and address maintenance concerns before morning operations

Beach Manager

Boucher Brothers

Sunny Isles Beach, FL

12.2018 - 11.2024

Managed daily beach operations across prestigious 5-star resorts including Acqualina, St. Regis Bal Harbour, SoHo House, Fontainebleau, and Newport Beachside Hotel & Resort
Delivered elevated guest experiences by anticipating needs, offering tailored hospitality, and resolving concerns with professionalism and poise
Supervised and trained beach staff, ensuring adherence to company service standards and enhancing team performance through hands-on coaching
Clearly and courteously communicated property rules, safety guidelines, and resort policies to maintain a safe and respectful environment for all guests
Consistently executed opening and closing procedures, including the setup and secure breakdown of all beach equipment (umbrellas, cabanas, jet skis, etc.)
Ensured all resort-branded materials and assets were properly maintained, cleaned, and accounted for during each shift
Assisted with VIP setups and high-volume events, maintaining composure and top-tier service in fast-paced luxury environments
Earned praise from resort partners and direct supervisors for reliability, leadership, and a strong commitment to guest satisfaction

Education

HVAC Certification -

Sheridan Technical College

Hollywood, FL

03.2026

High School Diploma - undefined

Hollywood Hills High School