TerraAshley Nwachie
Hollywood,FL
Summary
High-energy and hospitality focused Professional with extensive experience delivering exceptional beverage service across elite fine dining restaurants and high-volume luxury resorts. Proven ability to independently manage outdoor operations, drive premium beverage sales, and accurately handle high-volume transactions under pressure. Exceptional at cultivating rapport with VIP guests and country club clientele while maintaining peak efficiency in fast-paced environments.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Pool & Beach Cocktail Server
The Diplomat Beach Resort
Hollywood, FL
06.2025 - Current
- Delivered upscale hospitality and prompt beverage service to guests across an expansive, high-volume outdoor resort pool deck and beach environment.
- Managed large guest sections independently, efficiently taking orders, driving premium beverage sales, and executing fast delivery in a fast paced setting.
- Maintained strict accuracy when managing multiple high-spend guest tabs, processing payments, and operating mobile POS terminals on the move.
- Thrived in a physically demanding, fast-moving outdoor climate while consistently maintaining a professional, upbeat demeanor for resort VIPs.
Cocktail Server
The Capital Grille
Sandy Springs, GA
06.2021 - 04.2025
- Served beverages to guests in a prompt and professional manner, adhering to established service standards.
- Maintained thorough knowledge of fine wines, premium spirits, and cocktail recipes to provide exceptional service.
- Recommended specific beverage pairings to complement guests' meal selections, increasing overall sales volume.
- Monitored inventory levels and communicated needs to management, supporting operational efficiency.
- Managed multiple guest tabs simultaneously in a fast-paced cocktail environment with high accuracy.
Lead Server
J Christopher's
Buckhead, GA
02.2018 - 05.2021
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and financial reporting.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Trained and mentored new team members on service protocols and menu knowledge.
- Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
Education
MBA - Public Administration
Clark Atlanta University
Atlanta, GA05-2019
Bachelor of Science - Public Health
California State University, Fresno
Fresno, CA05-2013
Skills
- Customer service
- VIP Guest Relations
- High Volume Operations
- Premium Spirits & Wine Knowledge
- Premium Beverage Sales
- Mobile POS Systems
- Cash Handling & Tab Management
- Inventory Management
- High Stamina Outdoor Operations
Certification
Project Management Professional (PMP)
Timeline
Pool & Beach Cocktail Server
The Diplomat Beach Resort
06.2025 - Current
Cocktail Server
The Capital Grille
06.2021 - 04.2025
Lead Server
J Christopher's
02.2018 - 05.2021
MBA - Public Administration
Clark Atlanta University
Bachelor of Science - Public Health
California State University, Fresno