Juan Rivera

• Provided five-star, personalized service to high-profile and high-net-worth guests at luxury resorts including Acqualina Resort & Residences, St. Regis Bal Harbour, Hilton Hotels & Resorts, and The Diplomat Beach Resort. Prepared and maintained beach and pool setups according to guest preferences, anticipated needs proactively, ensured privacy and comfort, and maintained exceptional service quality during peak seasons.

Delivered guest services during NHL hockey games, sold-out concerts, and large-scale entertainment events. Directed guests to assigned seating and VIP areas, assisted with crowd flow and safety, responded to guest inquiries professionally, and represented the venue positively during nationally attended events.

• Operated POS systems accurately, handling cash, card, and digital transactions. Assisted customers with clothing and footwear selections, provided product knowledge and recommendations, maintained organized merchandise displays, and delivered energetic, customer-focused service in a fast-paced retail environment.

• Officiated youth and competitive soccer matches across multiple age groups. Demonstrated leadership, impartial decision-making, and strong conflict-resolution skills. Managed players, coaches, and spectators professionally and was selected for regional tournaments in Orlando and Tampa with travel expenses covered.