Ana Nieto

Providing account services and executing customer transactions, including deposits, withdrawals, money orders, cashier checks, foreign currency exchange, etc...

Answering all bank relation question and providing excellent customer service in person or over phone.

Introducing customers to bank related products which they are eligible for and referring customers to bankers for all other special requests.

Lobby leading which include but not limited to greeting all customers in the branch, assisting with account related questions as well as assisting customers with transactions that can be processed at E-ATM's.

• Generated monthly reports on customer activity and customer feedback.
• Arranged monies received in cash boxes and coin dispensers according to denomination.
• Monitored and verified suspicious activity on customer accounts.
• Processed customer transactions promptly, minimizing wait times.
• Streamlined teller operations for better workflow by implementing time-management strategies.
• Trained new hires on customer service policies and procedures.
• Followed up on customer complaints and provided solutions to enhance customer satisfaction.
• Provided customer records, account statements and copies of checks.
• Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
• Performed account maintenance by closing out accounts and changing customer addresses.
• Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.

• Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
• Collaborated with colleagues to create stimulating art curriculums.
• Mentored new teachers, sharing best practices and offering support to ensure their success in the classroom.
• Adapted instruction to meet individual student needs to differentiate instruction to meet students' diverse learning needs and abilities.
• Planned routines for recitals and performances.
• Implemented injury-prevention techniques into daily warm-ups and stretches to promote healthy dancing habits among students.
• Cultivated a positive learning environment by establishing clear expectations and fostering open communication between students, parents, and staff.
• Encouraged creativity through improvisation exercises and composition assignments, allowing students to express themselves artistically beyond traditional technique instruction.
• Continually sought professional development opportunities to stay current with industry trends and maintain a high level of expertise in teaching dance techniques.