Diego Rivera
Tempe,AZ
Summary
Proven leader with a track record of enhancing operational efficiency at Western Alliance Bank, adept in cash handling, analytical thinking, superior attention to detail and highly ethical nature. Excelled in building client relationships and reducing transaction errors, significantly improving customer experience. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Skilled in conflict management and leadership, consistently exceeding sales targets and streamlining service operations at Chipotle Mexican Grill.
Overview
6
6
years of professional experience
Work History
Lead Bank Teller
Western Alliance Bank
Phoenix , AZ
2022.12 - Current
- Maintained cash drawer accuracy, effectively balancing daily deposits and withdrawals.
- Reduced errors and discrepancies,ensuring all transactions were accurately recorded and reported.
- Developed strong rapport with clients, maintaining long-term relationships and trust in the banks services.
- Streamlined teller operations for improved efficiency and reduced wait times.
- Verify customer identifications while minimizing fraud risk and branch losses to an overachieving satisfaction rating.
- Daily Analysis of branch reports including new accounts, superseded accounts, closed accounts, etc.
- Answer customer inquiries related to their accounts, services, and transactions, and provide information about bank products and services.
- Manage vault cash flow as well as cash recycler balances and cash flow.
Service Manager
Chipotle Mexican Grill
Yuma , AZ
2018.04 - 2022.12
- Ensure restaurant runs smoothly and efficiently by encouraging employees to provide outstanding customer service.
- Consistently exceed daily, weekly, and monthly sales targets while maintaining costs and keeping employees turnover low.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Maintained inventories, assisted in the stock management, and ensured that all food safety regulations were followed.
- Complete restaurant openings, closing procedures and manage deposits.
Education
High School Diploma -
Harvest Preparatory Acadamy
Yuma AZ2018-05
Skills
- Professionalism and Ethics
- Leadership and Development
- Analytical Thinking Abilities
- Cash Handling Expertise
- Accountability
- Relationship Building
- Communication
- Attention to Detail
- Organization
- Conflict Management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Lead Bank Teller
Western Alliance Bank
2022.12 - Current
Service Manager
Chipotle Mexican Grill
2018.04 - 2022.12
High School Diploma -
Harvest Preparatory Acadamy
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