Omar Gomez
Valatie,NY
Summary
Results-driven professional with extensive experience at Key Bank, specializing in Customer Service and Operational Efficiency. Proficient in Data Entry and Analytical Thinking, enhancing service delivery and process improvement. Fluent in Spanish, fostering strong client relationships and team collaboration. Committed to maintaining high standards of professionalism and ethics.
Overview
6
6
years of professional experience
Work History
Lead Bank Teller
Key Bank
03.2025 - Current
- Enhanced transaction accuracy and speed by processing customer transactions efficiently.
- Delivered outstanding service by assisting with account inquiries and building rapport.
- Strengthened client trust through comprehensive knowledge of bank products and services.
- Boosted team efficiency by collaborating to enhance workflow and improve service delivery.
- Achieved operational improvements by identifying and implementing process enhancements.
Lawn and Garden Sales Associate
Lowes Home Improvment
01.2023 - 03.2025
- Enhanced customer satisfaction by assisting with lawn and garden product selection.
- Increased customer understanding through effective demonstration of product features.
- Maintained visually appealing displays, ensuring products were well-stocked and organized.
- Provided expert advice on plant care, tools, and landscaping techniques.
- Boosted sales through collaboration on cross-merchandising displays across departments.
Retail Store Supervisor
Samascott's Orchard
12.2019 - 03.2023
- Enhanced customer satisfaction by supervising daily operations and optimizing efficiency.
- Boosted team performance by training staff on product knowledge and sales techniques.
- Reduced stock discrepancies through effective inventory management practices and improved accuracy.
- Increased product visibility and sales by developing promotional displays and merchandising strategies.
- Streamlined workflows and reduced costs by collaborating with management on operational procedures.
Education
High School Diploma -
Ichabod Crane High School
Valatie, NY01-2019
Skills
- Native Spanish Speaker
- Data Entry
- Administrative Support
- Microsoft Office Suite
- Professionalism and Ethics
- Analytical Thinking
Languages
Spanish
Native or Bilingual
Timeline
Lead Bank Teller
Key Bank
03.2025 - Current
Lawn and Garden Sales Associate
Lowes Home Improvment
01.2023 - 03.2025
Retail Store Supervisor
Samascott's Orchard
12.2019 - 03.2023
High School Diploma -
Ichabod Crane High School