Ana Nogueira Cruz
Houston
Summary
Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.
Overview
2
2
years of professional experience
Work History
Apparel and Entertainment Associate
Walmart
Houston
2023.08 - 2025.07
- Managed multiple tasks simultaneously while ensuring meticulous attention to detail.
- Trained new associates on store operations, policies, and procedures to enhance efficiency.
- Processed payments accurately using point-of-sale systems to streamline transactions.
- Operated equipment like scanners and scales to ensure smooth checkout processes.
- Maintained compliance with company safety regulations throughout daily activities.
- Assisted customers in locating items using the inventory system for improved service.
- Conducted inventory checks to verify shelf stock accuracy and integrity.
- Collaborated with departments to facilitate successful product launches and promotions.
Sales Associate
Forever 21
Houston
2023.08 - 2025.04
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Greeted customers and provided exceptional customer service.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Developed promotional strategies to increase sales volume.
- Provided accurate information about products, prices and services.
- Organized stockroom shelves according to size, color or style.
- Assisted customers with product selection, sizing and styling.
- Attended weekly team meetings to review performance goals and objectives.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Used technology resources to assist customers in locating and selecting items.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Received and displayed product shipments on store retail shelves upon delivery.
- Assessed customer needs to provide assistance and information on product features.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Organized store by returning merchandise to proper areas and restocked displays.
- Prepared merchandise for purchase or rental.
- Greeted customers to determine wants or needs.
- Recommended, selected and located merchandise based on customer desires.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Cleaned shelves, counters and tables to maintain organized store.
- Described merchandise and explained use, operation and care.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Education
High School Diploma -
Sergio Gonzalez
La Habana , Cuba2020-01
Skills
- Point-of-sale operation
- Inventory management
- Visual merchandising
- Product demonstration
- Payment processing
- Sales strategy development
- Training and onboarding
- Team collaboration
- Attention to detail
- Time management
- Effective communication
- Adaptability to change
- Oral communication
- Customer service orientation
- Customer service
- Customer interaction
- Problem-solving
- Patient evaluation
- Conflict resolution
- Collaborative teamwork
- Transaction processing
Languages
Spanish
Native/ Bilingual
English
Professional
Custom
- Drivers license and availability to drive to work
Timeline
Apparel and Entertainment Associate
Walmart
2023.08 - 2025.07
Sales Associate
Forever 21
2023.08 - 2025.04
High School Diploma -
Sergio Gonzalez