Kathleen Wright
Napa,CA
Summary
Dedicated sales professional with proven expertise in customer relationship management, visual merchandising, and cash handling. Recognized for delivering exceptional service and fostering collaborative environments.
Overview
13
13
years of professional experience
Work History
Sales: Women's Apparel
Nordstrom
Corte Madera, California
11.2024 - 11.2025
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Design Studio Specialist
Pottery Barn
Burlingame, California
11.2019 - 08.2020
- Created design concepts and sample layouts using knowledge of layout and design principles.
- Reviewed final layouts, making improvements and suggestions as needed.
- Prepared rough sketches of product concepts, discussed with clients and made necessary changes.
- Conferred with clients to determine requirements and layout designs.
- Fostered relationships with retail clients through effective communication, negotiation and collaboration.
- Assisted customers in selecting products that match their personal style.
Receptionist & Office Manager (PT)
Peacebank Yoga Studio
Redwood City, California
05.2014 - 05.2020
- Greeted clients and visitors with warmth and professionalism.
- Maintained cleanliness and organization of the reception area and studio space.
- Processed payments and managed client accounts efficiently.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
Sales; Women & Men's Furnishing
Bloomingdale's
Palo Alto, California
11.2012 - 12.2019
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
Active Seller
IKEA
East Palo Alto
02.2017 - 05.2019
- Assisted customers with product selection and inquiries in the showroom.
- Maintained a clean and organized sales floor to enhance customer experience.
- Operated point-of-sale systems to process transactions efficiently.
Education
Bachelor of Science - Graphic Design
San Jose State University
San Jose CA06-1979
Skills
- Cash handling
- Customer relationship management
- Product selection
- Visual merchandising
- Point-of-sale operation
- Design principles
- Layout design
- Effective communication
- Time management
- Customer engagement
- Dependable and responsible
- Good Telephone Etiquette
- Troubleshooting
- Active listening
- Verbal communication
- Microsoft Word
- Relationship building
- Multitasking Abilities
Affiliations
Volunteer Museum Guide and Docent: Sonoma Valley Museum of Art (currently)
Timeline
Sales: Women's Apparel
Nordstrom
11.2024 - 11.2025
Design Studio Specialist
Pottery Barn
11.2019 - 08.2020
Active Seller
IKEA
02.2017 - 05.2019
Receptionist & Office Manager (PT)
Peacebank Yoga Studio
05.2014 - 05.2020
Sales; Women & Men's Furnishing
Bloomingdale's
11.2012 - 12.2019
Bachelor of Science - Graphic Design
San Jose State University