Ana Nunez
Fullerton,CA
Overview
11
11
years of professional experience
Work History
Manager
El Pollo Loco
Orange, CA
02.2023 - Current
Assistant Manager
El Pollo Loco
Orange, CA
03.2019 - 06.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Manager
El Pollo Loco
Orange, CA
07.2016 - 03.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Cashier
El Pollo Loco
Orange, CA
03.2016 - 07.2016
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Cashier
McDonald’s
Brea, CA
06.2014 - 03.2016
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Buena Park High School
Buena Park05.2014
Skills
- Fast Learner
- Comprehensive
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Task delegation
- Shift scheduling
- Inventory management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
El Pollo Loco
02.2023 - Current
Assistant Manager
El Pollo Loco
03.2019 - 06.2022
Manager
El Pollo Loco
07.2016 - 03.2019
Cashier
El Pollo Loco
03.2016 - 07.2016
Cashier
McDonald’s
06.2014 - 03.2016
High School Diploma -
Buena Park High School