Ana Ojeda Ramirez
The Colony,TX
Summary
Bilingual professional with a proven track record at Allied Health Agency, enhancing customer experience through meticulous identity verification and empathetic service. Excelled in accuracy, software proficiency, and teamwork. Skilled in Microsoft Office and Spreadsheets, demonstrating a commitment to excellence and customer satisfaction.
Excellent communication skills, ability to work in a fast paced environment and willingness to learn.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Verification Agent
Allied Health Agency
Richardson, TX
10.2021 - Current
- Contributed to a positive work environment by collaborating effectively within a team of verification agents.
- Verifying the information such as their name, dob, address, email and phone numbers.
- Going over their breakdown of what they will be paying monthly
- Sending emails or texts and explaining step by step instructions for new members to verify and sign for their health insurance plans.
- Calling current members about declined payments and processing those payments.
- Completing after steps such as creating profiles for new members, adding notes and sending important emails.
Cashier
Rosas Cafe
The Colony, TX
11.2019 - 04.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering restaurant and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes and drive thru.
- Mentored new employees on cashier duties.
- Taking orders from front cashier and drive thru
- Helped open restaurant early mornings during breakfast hours
Education
Phlebotomy
Journey Medical Training Center
Frisco, TX09.2024
High School Diploma
Texans Can Academy
Carrollton-Farmers Branch, TX06.2018
Skills
- Bilingual
- Empathy and patience
- Identity Verification
- Accuracy and Precision
- Software Knowledge
- Customer Service
- Teamwork skills
- Microsoft Office
- Friendly, Positive Attitude
- Multitasking
Certification
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
Languages
Spanish
Native or Bilingual
Timeline
Verification Agent
Allied Health Agency
10.2021 - Current
Cashier
Rosas Cafe
11.2019 - 04.2020
Phlebotomy
Journey Medical Training Center
High School Diploma
Texans Can Academy