Ajia Smith
Alvin
Summary
I consistently deliver accurate, high-quality customer service while handling sensitive information. I’m recognized for reliability, attention to detail, and meeting compliance standards in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Verification Agent
Ehealthinsurance
09.2025 - Current
- Identity & Document Verification
- Customer Authentication Procedures
- Data Entry & Accuracy
- Fraud Prevention Awareness
- Account Validation
- Compliance & Privacy Standards
- Call Handling
- CRM Systems
- Conflict Resolution
- Professional Experience
Customer Service Representative
Resultscompanies
08.2025 - 01.2026
- Assisted customers with account inquiries and service requests
- Ensured proper documentation and data validation
- Provided professional support in high-volume environments
Education
GED -
San Jac
Houston, TXSkills
- Verified customer identities using established authentication protocols
- Processed customer data accurately while maintaining confidentiality
- Handled inbound/outbound calls related to account verification and customer care related questions
- Documented interactions in CRM systems
- Resolved customer issues efficiently and professionally
Timeline
Verification Agent
Ehealthinsurance
09.2025 - Current
Customer Service Representative
Resultscompanies
08.2025 - 01.2026
GED -
San Jac