Overview
Work History
Education
Skills
Certification
Languages
Work Preference
Timeline
Generic
Open To Work

JOENINDA DEVILME

Savannah,Georgia

Overview

16
16
years of professional experience
1
1
Certificate

Work History

Universal Banker

Truist Bank
Savannah, GA
10.2019 - 06.2026
  • Spearheaded operational strategies to optimize efficiency and streamline processes across multiple departments.
  • Directed cross-functional teams to execute solutions enhancing service quality.
  • Established and tracked key performance indicators to evaluate operational success.
  • Oversaw supply chain logistics to guarantee timely product delivery and minimize operational costs.
  • Volunteering work with my mother in order for me to learn and have all the skills about business.

Helper

Walmart.com
Savannah, GA
09.2025 - 09.2025
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
  • Operated warehouse equipment to facilitate efficient product movement and organization.
  • Collaborated with team members to enhance workflow processes and improve operational efficiency.
  • Trained new hires on safety protocols and standard operating procedures for optimal performance.

General Manager of Operations

My Caribbean Place Llc
Savannah, GA
12.2022 - 06.2025
  • Spearheaded operational strategies to optimize efficiency and streamline processes across multiple departments.
  • Directed cross-functional teams to execute solutions enhancing service quality.
  • Established and tracked key performance indicators to evaluate operational success.
  • Oversaw supply chain logistics to guarantee timely product delivery and minimize operational costs.
  • Volunteering work with my mother in order for me to learn and have all the skills about business.

The landings club
Savannah, Georgia
02.2017 - 04.2019
  • Directed operational strategy initiatives to enhance efficiency and streamline interdepartmental processes.
  • Led cross-functional teams in executing strategic solutions to elevate service quality.
  • Developed and monitored key performance indicators to drive operational effectiveness.
  • Directed supply chain logistics operations to ensure timely product delivery.

Cashier and Sales Assistant

Key Lime Pie factory
Key West, FL
05.2016 - 02.2017
  • Spearheaded operational strategy initiatives to optimize efficiency and streamline interdepartmental processes.
  • Directed cross-functional teams to execute strategic solutions enhancing service quality.
  • Established and tracked key performance indicators to enhance operational effectiveness.
  • Oversaw supply chain logistics operations to guarantee timely product delivery.
  • Cultivated essential business skills through active participation in volunteer work with mother.

Server and Banquet server

Casa Marina, Hilton Company
05.2015 - 06.2015
  • Contact number:305-296-3535

Call Center Representative, Customer Service

First State Bank of the Florida Keys
07.2013 - 05.2015
  • Helping customers with their financial needs. Contact number: 305-296-8535

Program assistant

Monroe county Sheriff department
Key west, Florida
01.2011 - 07.2013
  • Directed operational strategy initiatives to enhance efficiency and streamline interdepartmental processes.
  • Led cross-functional teams in executing strategic solutions to elevate service quality.
  • Developed and monitored key performance indicators to drive operational effectiveness.
  • Directed supply chain logistics operations to ensure timely product delivery.
  • Developed critical business skills through active engagement in volunteer initiatives with mother.

Teller, Customer Service

Bank of America
Key West, FL
08.2011 - 10.2012
  • Helping customers with their financial needs, assisting the public Contact number: 305-294-9593

Teller, Customer Service

Wells Fargo
07.2010 - 01.2011
  • Helping customers with their financial needs, assisting the public Contact number: 305-292-6606.

Education

No Degree - Law

Georgia Southern University
Savannah, GA

Graduate Certificate For CDA. -

City of Savannah Program
Savannah, GA

Skills

Achieved operational excellence by optimizing branch workflows and enhancing customer service Improved team collaboration through effective communication and support Drove initiatives that resulted in increased customer satisfaction and operational efficiency

Oversaw cash handling processes, maintaining compliance with financial protocols and enhancing customer trust

Oversaw electronic funds transfer systems, ensuring compliance with regulatory standards and operational efficiency

Analyzed customer feedback to tailor solutions and improve client experience

Achieved seamless wire transfer execution, enhancing client satisfaction through prompt service Improved transaction accuracy by implementing best practices in wire transfer processes Strengthened relationships with banking partners to streamline transfer operations and reduce processing times

Conducted in-depth financial assessments and developed strategic advising plans for diverse client portfolios

Conducted thorough assessments of loan applications to ensure compliance with lending standards and expedite funding

Analyzed financial data and trends to inform strategic planning and decision-making processes

Achieved timely processing of transactions, contributing to overall operational success Enhanced transaction accuracy through diligent oversight and support Improved customer satisfaction by resolving transaction issues promptly

Achieved timely payment processing to enhance cash flow management Improved customer satisfaction through effective resolution of payment issues Enhanced operational efficiency by refining payment workflows

Achieved enhanced team efficiency through systematic performance tracking Improved project outcomes by implementing effective performance evaluation strategies Fostered a culture of accountability through consistent monitoring of team performance

Organized and streamlined document preparation tasks, enhancing efficiency and clarity

Analyzed market trends to formulate targeted investment strategies for diverse asset classes

Achieved successful retirement outcomes for clients through tailored financial strategies Enhanced client satisfaction by providing clear guidance on retirement options Improved overall financial literacy among participants through effective retirement education

Achieved improved user satisfaction by enhancing navigation processes within banking software Delivered training programs that increased user proficiency and reduced support requests Facilitated software enhancements that led to a more intuitive user experience

Achieved timely loan approvals through effective management of application workflows Improved client satisfaction by facilitating clear communication throughout the loan processing stages Enhanced operational efficiency by implementing streamlined procedures for documentation review

Analyzed and monitored debt portfolios to ensure compliance and mitigate financial risk

Developed and maintained relationships with clients to promote financial product offerings

Monitored and verified processing activities to uphold quality standards and efficiency

Achieved high customer satisfaction ratings through effective problem resolution Enhanced service delivery by streamlining communication processes Fostered positive relationships with customers to drive repeat business

Achieved high customer satisfaction ratings by delivering prompt and accurate banking services Enhanced operational efficiency through proactive problem-solving and team collaboration Fostered strong customer relationships to promote loyalty and retention

Achieved efficient account opening processes that improved client retention Enhanced operational workflows, resulting in faster onboarding times Fostered collaboration among teams to elevate service quality during account initiation

Oversaw cash handling processes, including receipt, disbursement, and reconciliation of funds

Managed customer support operations to ensure timely and effective issue resolution

Coordinated all aspects of new account setup, including data entry and system configuration, to support client needs

Engaged with clients to build trust and ensure ongoing support for their needs

Achieved high customer satisfaction by streamlining check cashing and withdrawal procedures Improved transaction accuracy through diligent record-keeping and cash management Enhanced operational efficiency by implementing effective cash handling protocols

Coordinated cross-functional collaboration to streamline workflows and improve efficiency

Implemented effective cross-selling techniques to identify customer needs and promote relevant solutions

Analyzed market trends and implemented targeted strategies to consistently meet sales objectives

Oversaw money handling processes, including deposits and withdrawals, to support organizational financial operations

Achieved improved cash flow management through proactive monitoring of financial transactions Delivered accurate cash forecasts that informed strategic decision-making Enhanced operational efficiency by streamlining cash handling processes

Managed account servicing tasks, addressing client inquiries and resolving issues promptly

Developed strategies to align offerings with customer expectations and market trends

Achieved enhanced team performance through effective coaching strategies Drove successful training programs that increased team efficiency Fostered a collaborative environment that resulted in improved project outcomes

Employed analytical thinking to dissect data and identify trends, supporting strategic initiatives

Assisted in the design and delivery of training programs aimed at improving workforce capabilities

Monitored and verified cash levels in ATMs to support financial accuracy and customer service

Conducted thorough reviews to ensure all processes align with established legal standards

Executed loan closing procedures, verifying documentation and ensuring adherence to regulatory standards

Achieved significant reduction in theft incidents through proactive security measures Enhanced store safety by implementing innovative loss prevention strategies Strengthened team performance, resulting in improved asset protection

Analyzed customer interactions and feedback to optimize relationship management processes and improve service delivery

Conducted thorough risk assessments and established mitigation measures to minimize potential impacts

Developed rapport with clients and colleagues to facilitate effective communication and teamwork

Achieved high levels of security and accuracy in dual control vault operations through effective team collaboration Streamlined processes to enhance operational efficiency and reduce discrepancies Fostered a culture of accountability and precision among team members

Developed and implemented client education initiatives to promote informed decision-making

Analyzed clients' financial situations and recommended actionable strategies for wealth management and growth

Assisted in audit preparation and documentation to streamline review and verification procedures

Achieved increased brand awareness through targeted product promotions Drove successful promotional campaigns that engaged customers and boosted sales Enhanced product visibility in competitive markets through innovative marketing tactics

Reviewed and interpreted financial institution regulations to guide policy development and ensure regulatory alignment

Assessed and verified document content to maintain organizational integrity and efficiency

Analyzed financial, legal, and operational aspects during due diligence to support strategic planning and investment evaluations

Applied advanced skills in program analysis to drive project success

Achieved high customer satisfaction through effective transaction support Enhanced team performance by streamlining processes and addressing customer needs promptly Contributed to overall branch success by maintaining service quality standards

Achieved significant improvements in employee motivation through targeted engagement programs Cultivated a supportive atmosphere that encouraged collaboration and innovation Drove initiatives that led to increased productivity and job satisfaction among team members

Developed and implemented audit procedures to assess financial accuracy and mitigate risks

Conducted thorough reviews and updates of risk management policies to ensure compliance and effectiveness in safeguarding assets

Developed and implemented strategic planning frameworks to drive business growth and improve decision-making processes

Achieved increased sales through successful implementation of cross-selling strategies Enhanced partner referral processes, resulting in improved customer engagement Fostered collaboration among teams to drive revenue growth and market expansion

Developed and maintained a systematic approach for follow-up interactions to support ongoing engagement

Achieved increased customer satisfaction by delivering tailored educational resources Enhanced user engagement through interactive training sessions Improved product adoption rates by providing clear and accessible customer education

Achieved high customer satisfaction by optimizing currency exchange processes Improved transaction accuracy through effective team collaboration Enhanced operational efficiency by implementing best practices in currency exchange management

Designed and implemented bespoke solutions to optimize user experience

Cultivated an independent work ethic to enhance productivity and meet objectives

Oversaw loan payment processing procedures, ensuring compliance with regulatory standards and efficient service delivery

Oversaw comprehensive closing procedures, verifying all financial transactions and documentation for accuracy

Utilized advanced sales techniques to identify opportunities and close deals effectively

Oversaw documentation and recordkeeping requirements to facilitate audits and improve information retrieval

Streamlined documentation practices to enhance information accessibility and clarity

Achieved enhanced security and operational efficiency in safe deposit procedures during night shifts Improved access management and inventory accuracy through effective team collaboration and process optimization Delivered consistent adherence to safety protocols, ensuring client trust and satisfaction

Developed and presented informative sessions to educate audiences on relevant topics

Achieved seamless money transfer experiences for clients through effective process management Improved transaction accuracy by implementing rigorous verification methods Enhanced customer trust by providing reliable and timely transfer services

Achieved seamless operational transitions through effective management of opening and closing procedures Fostered team collaboration to uphold procedural integrity Enhanced training programs for new hires, resulting in improved compliance

Achieved high customer retention rates through effective problem resolution Enhanced operational efficiency by streamlining banking processes Fostered strong relationships with clients to drive loyalty and engagement

Achieved successful borrower engagement through effective interview techniques Improved loan processing efficiency by accurately capturing borrower information Enhanced client relationships by providing clear guidance throughout the interview process

Achieved increased employee retention through the implementation of targeted engagement strategies Enhanced workplace morale by promoting initiatives that support staff well-being Improved retention program outcomes by analyzing feedback and adjusting strategies accordingly

Achieved increased community involvement through targeted outreach efforts Cultivated partnerships with local organizations to enhance brand reputation Drove initiatives that resulted in improved community satisfaction and engagement

Achieved seamless telephone transfer operations, resulting in improved customer satisfaction Enhanced communication efficiency through effective call routing strategies Contributed to team success by optimizing telephone service processes

Monitored and updated security protocols to protect sensitive information and maintain operational integrity

Certification

I have a CDA certification and a completion of employability skills training program.

Languages

French
Native or Bilingual
Haitian creole
Native or Bilingual
Spanish
Professional Working

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

On-SiteRemote

Salary Range

$50000/yr - $200000/yr

Timeline

Helper

Walmart.com
09.2025 - 09.2025

General Manager of Operations

My Caribbean Place Llc
12.2022 - 06.2025

Universal Banker

Truist Bank
10.2019 - 06.2026

The landings club
02.2017 - 04.2019

Cashier and Sales Assistant

Key Lime Pie factory
05.2016 - 02.2017

Server and Banquet server

Casa Marina, Hilton Company
05.2015 - 06.2015

Call Center Representative, Customer Service

First State Bank of the Florida Keys
07.2013 - 05.2015

Teller, Customer Service

Bank of America
08.2011 - 10.2012

Program assistant

Monroe county Sheriff department
01.2011 - 07.2013

Teller, Customer Service

Wells Fargo
07.2010 - 01.2011

No Degree - Law

Georgia Southern University

Graduate Certificate For CDA. -

City of Savannah Program
JOENINDA DEVILME