Ana ORDONEZ
Chicago,IL
Summary
Results-driven Facilities & Workplace Operations Professional with 20+ years of progressive experience in service delivery, facilities operations, workplace services, and cross-functional collaboration. Experienced problem solver with a proven ability to support complex workplace operations, coordinate high-visibility events, and respond effectively to changing business needs.
Overview
24
24
years of professional experience
Work History
Operations Coordinator
JLL | Boeing Account
06.2025 - Current
- Processed 300+ office move requests in Corrigo within three weeks during a major Boeing floor consolidation, accurately entering and assigning requests to designated leads to support completion by the established project deadline.
- Coordinated daily workplace and soft services, including conference rooms, hospitality, office & workspace reservations, and facility requests, helping maintain consistent service delivery across workplace operations.
- Supported floor consolidation and decommissioning activities by arranging conference room scheduling accommodations and alternate meeting spaces, minimizing disruption to ongoing business operations.
- Coordinated executive-level meetings and high-visibility events, including room assignments, catering, setups, vendors, and VTC/AV requirements, ensuring spaces and services were prepared to meet business needs.
- Processed, assigned, and tracked CMMS work orders while collaborating with JLL teams, IT, vendors, and service partners to facilitate timely follow-up and resolution of facility requests.
- Coordinated approved vendor access, badging, escorts, and onsite facility services while responding to changing priorities to support secure and uninterrupted operations.
Soft Services Lead
JLL | Boeing Account
06.2024 - 05.2025
- Led workplace and soft services support across 10 floors, coordinating conference services, hospitality, hoteling, events, and facility requests to maintain a consistent workplace experience for employees, executives, and visitors.
- Managed conference room calendars, room assignments, booking modifications, and meeting requirements to maintain accurate scheduling and reduce service disruptions.
- Coordinated executive-level and high-visibility events across multiple venues, including catering, room setups, vendors, and audiovisual requirements, ensuring operational readiness for scheduled events.
- Processed and tracked facility requests through Angus CMMS, coordinating follow-up with internal teams and vendors to support timely service completion.
- Coordinated vendor and contractor access, badging, escorts, maintenance, and repair activities to support safe and efficient onsite service delivery.
- Partnered with property management, IT, vendors, and service teams to troubleshoot operational issues and maintain continuity of workplace services.
Facilities Supervisor
Aramark | Boeing Account
01.2010 - 05.2024
- Supervised facilities operations, Help Desk services, and mailroom functions to support reliable daily workplace and building operations.
- Managed work orders through Angus and Maximo CMMS, ensuring requests were accurately entered, routed, tracked, updated, and closed to maintain visibility and timely follow-up on service needs.
- Prioritized incoming facility requests and coordinated with service teams to address operational needs and support timely resolution.
- Coordinated custodial coverage, facility projects, vendors, office move tasks, conference room setups, and building services to maintain continuous daily operations.
- Generated weekly operational reports and tracked preventive maintenance activities to provide facilities management with visibility into workload and service schedules.
- Managed mailroom operations, including staffing, schedules, supplies, special projects, and monthly metrics to maintain consistent service coverage and operational efficiency.
- Supported conference planning as a fully cross-trained backup, managing conference room calendars and CaterTrax (Catering Ordering System) requests to maintain meeting and catering service continuity.
- Resolved day-to-day operational issues by collaborating with Boeing business teams, facilities management, vendors, and service providers to maintain dependable workplace services.
Facilities Help Desk
Aramark | Boeing Account
11.2006 - 12.2009
- Received facilities requests via phone, email, and walk-up interactions and entered work orders into the appropriate CMMS for tracking and resolution.
- Routed and dispatched service requests to the appropriate facilities teams and service providers.
- Monitored open work orders and provided status updates and follow-up information to requesters.
- Helped troubleshoot service issues, prioritize requests, and coordinate resources to support efficient workplace operations.
- Assisted Facilities Management with daily and weekly operational activities.
- Coordinated communication among Boeing employees, facilities teams, vendors, and service providers to help ensure timely resolution of requests.
Catering Supervisor
Aramark | Boeing Account
05.2004 - 10.2006
- Supervised catering services for Boeing meetings, conferences, business functions, and executive-level events.
- Coordinated catering orders, schedules, room setups, food and beverage requirements, and event service delivery.
- Directed catering staff and assigned daily responsibilities to ensure timely and accurate service.
- Partnered with conference planners and business teams to accommodate scheduling changes, special requests, and event requirements.
- Managed multiple simultaneous events and priorities while maintaining high customer-service standards.
Catering Runner
Aramark | Boeing Account
09.2002 - 04.2004
- Provided catering delivery, meeting setup, and hospitality support for meetings, conferences, and corporate events throughout Boeing facilities.
- Prepared and delivered catering orders while ensuring meeting and event spaces were ready accurately and on schedule.
- Assisted with food and beverage service, event breakdowns, and organization of catering areas.
- Worked with catering supervisors and conference planners to accommodate schedule changes and special requests.
- Provided professional customer service to Boeing employees, meeting organizers, business leaders, and executive-level clients.
Education
GED -
Wright Wilburt College
Chicago, ILSkills
- Facilities & Workplace Operations
- Vendor Coordination
- CMMS & Work Order Management
- Executive Support
- Soft Services & Service Delivery
- Office & Workspace Management
- Conference & Event Operations
- Cross-Functional Collaboration
- Space Moves, Consolidation & Decommissioning Support
- Problem Solving
Technology & Systems
Corrigo • Angus CMMS • Maximo • CaterTrax • Boeing Security Engagement Portal • Microsoft Outlook
Bilingual
English & Spanish
Timeline
Operations Coordinator
JLL | Boeing Account
06.2025 - Current
Soft Services Lead
JLL | Boeing Account
06.2024 - 05.2025
Facilities Supervisor
Aramark | Boeing Account
01.2010 - 05.2024
Facilities Help Desk
Aramark | Boeing Account
11.2006 - 12.2009
Catering Supervisor
Aramark | Boeing Account
05.2004 - 10.2006
Catering Runner
Aramark | Boeing Account
09.2002 - 04.2004
GED -
Wright Wilburt College