Ana Orozco
Saint Augustine
Summary
Adaptable professional with extensive experience in the restaurant industry. Known for strong communication skills and a commitment to exceptional customer service, ready to drive operational success and team collaboration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
Salento Colombian Steakhouse
Saint Augustine
05.2024 - 06.2026
- Managed daily restaurant operations, ensuring smooth service and efficient workflows.
- Recruited, hired, and trained qualified candidates to build a skilled team.
- Developed staff schedules to align with peak dining hours and operational needs.
- Collaborated with kitchen team to maintain food quality and presentation standards.
- Oversaw inventory management, optimizing supply orders and minimizing waste.
- Resolved customer complaints promptly, improving overall dining experience and satisfaction.
- Monitored staff performance and addressed issues.
Server
Salento Colombian Steakhouse
Jacksonville
01.2018 - 05.2024
- Provided exceptional customer service in a fast-paced dining environment.
- Managed table settings and ensured cleanliness throughout the restaurant.
- Recommended menu items based on guests' preferences, dietary needs and vocalized specials to increase profits.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Education
Associate of Science - Wildlife Biology
FSCJ
Jacksonville01-2028
Skills
- Toast & Square POS
- Proactive
- Solution-oriented
- Adaptability
- Conflict resolution
- Experienced behind the bar
- Multitasker
Languages
Spanish
Native/ Bilingual
Certification
- Serv safe certificate - National restaurant association
Timeline
Manager
Salento Colombian Steakhouse
05.2024 - 06.2026
Server
Salento Colombian Steakhouse
01.2018 - 05.2024
Associate of Science - Wildlife Biology
FSCJ