Sadie Olson
Golden,CO
Summary
Experienced client-facing professional with 15+ years across hospitality operations and behavioral health, plus hands-on experience managing accounts, supporting operational systems, and working directly with business tools used in food & beverage environments. Known for strong relationship-building, calm problem-solving in high-pressure environments, and deep empathy for both customers and operators. Proven ability to manage complex, high-stakes human systems while maintaining organization, trust and performance outcomes.
Program management professional with proven track record in leading cross-functional teams and driving project success. Skilled in strategic planning, risk management, and resource allocation. Known for adaptability, problem-solving, and fostering collaboration to achieve results. Proficient in optimizing processes and aligning initiatives with organizational objectives.
Overview
18
18
years of professional experience
Work History
Account & Program Manager (Custom Student Donation Platform – Guatemala)
Private Family Program
Remote, International
- Managed account structure and user organization for a student donation and sponsorship platform supporting education in Guatemala
- Built and helped maintain a custom software-based system to track donors, sponsors, and student relationships
- Oversaw account updates, data accuracy, and user engagement across stakeholders
- Coordinated communication between donors, sponsors, and program leadership
- Ensured operational consistency and supported system improvements and workflow organization
Hospitality & Restaurant Industry Professional
Various Restaurants & Bars
Denver, CO
- Delivered high-volume service in fast-paced restaurant and bar environments while maintaining strong guest experience
- Built long-term customer relationships through trust, personalization, and service consistency
- Increased revenue through natural upselling, guest engagement, and product knowledge
- Managed POS transactions, cash handling, and end-of-shift reconciliation
- Trained and supported new staff in service standards and operations
- Collaborated with kitchen and management teams to resolve real-time service challenges
- Developed deep operational understanding of restaurant business needs including staffing, flow, and customer demand
- Including- The Pour House, Jordan’s Bistro and Pub, Casey’s Bistro and Pub, The HandleBar, The Ginn Mill, YETI Bar | 15 Years
Behavioral Health Specialist / Mental Health Counselor
Children’s Hospital Colorado
Denver, CO
01.2017 - 01.2022
- Provided direct therapeutic and behavioral support to pediatric patients in high-acuity clinical settings
- Worked closely with interdisciplinary teams including physicians, psychologists, and social workers to coordinate care plans
- Managed crisis situations requiring fast decision-making, emotional regulation, and strong communication under pressure
- Maintained detailed documentation and adhered to strict regulatory and compliance standards
- Built trust and rapport with patients and families navigating complex emotional and medical challenges
Behavioral Health Specialist
Eating Recovery Center
Denver, CO
01.2014 - 01.2018
- Supported patients in structured treatment programs for eating disorders and co-occurring mental health conditions
- Facilitated daily therapeutic programming and behavioral interventions
- Collaborated with clinical teams to track progress and adjust care plans
- Maintained calm, supportive presence in emotionally sensitive and high-intensity environments
- Strengthened communication and de-escalation skills in high-stress patient interactions
Education
Bachelor of Science - Psychology
05-2010
Skills
- Client & Account Relationship Management
- Food & Beverage Operations Insight (15 years)
- Behavioral Health & High-Stress Environment Expertise (10 years)
- Revenue Growth & Upselling Mindset
- Operational Problem Solving
- Cross-functional Collaboration
- CRM / POS Systems (Square, Toast, Aloha)
- Data Tracking & Program Management
- Communication with Business Owners & Stakeholders
- Training & Team Support
- Hands-on experience working with restaurant and retail systems including:
- Square POS & ecosystem tools
- Toast POS
- Aloha POS
- Exposure to scheduling, payment processing, and operational reporting systems
- Deep empathy and understanding of food & beverage business owners from frontline experience
- Strong ability to translate customer needs into actionable solutions
- Natural relationship builder with high emotional intelligence
- Calm and effective in high-pressure, fast-moving environments
- Experienced working across clinical, operational, and customer-facing systems
- Problem-solving
- Project management
- Detail-oriented
- Strategic planning
- Team leadership and direction
Timeline
Behavioral Health Specialist / Mental Health Counselor - Children’s Hospital Colorado
01.2017 - 01.2022
Behavioral Health Specialist - Eating Recovery Center
01.2014 - 01.2018
Account & Program Manager (Custom Student Donation Platform – Guatemala) - Private Family Program
Hospitality & Restaurant Industry Professional - Various Restaurants & Bars
Montana State University - Bachelor of Science, Psychology