Jose Nunez

As a Custom Jewelry Account Manager, I oversee the full lifecycle of high value bespoke jewelry orders, acting as the primary point of contact for store associates, vendors and production teams. I support internal sales staff by providing accurate quotes, timelines, and sourcing guidance, ensuring that their clients receive a seamless and timely experience from design approval to final delivery - all while maintaining profitability and operational efficiency.

Key Contributions:

• Act as the sales operations backbone for bespoke jewelry orders, from CAD approval through final billing and delivery.
• Own communication between clients and production teams, providing clear timelines, quotes, and status updates via Salesmate CRM to ensure transparency and repeat business.
• Source diamonds and materials in compliance with RJC standards, balancing inventory use and vendor relationships to optimize margins.
• Manage international logistics and parcel shipping to reduce cost and lead time.
• Maintain and update pricing and inventory using Excel-based workflows; generate reports for forecasting and production planning using Salesmate CRM reporting.
• Ensure product quality control and billing accuracy on all custom pieces, minimizing errors and improving delivery satisfaction.

Oversaw shipping and fulfillment operations for a high-volume B2B2C jewelry retailer, ensuring timely processing of incoming and outgoing orders, returns, and repairs. Collaborated closely with vendors, quality control, and customer service teams to uphold turnaround times and maintain service excellence.

Key Responsibilities:

• Managed intake of vendor shipments and verified goods against purchase orders for fulfillment accuracy.
• Coordinated remakes and resizes with vendors following internal QC rejections.
• Processed customer returns, repairs, and special handling requests to ensure smooth post-sale experiences.
• Monitored outbound shipments and vendor RTAs, proactively communicating delays or exceptions with customer service.
• Maintained detailed records to ensure service-level agreements (SLAs) were met across multiple channels.

Led end-to-end operational strategy for a specialty retailer of high-end luxury collectibles, overseeing fulfillment, inventory, vendor management, and customer satisfaction across both B2B and B2C channels. Developed scalable workflows to support growth, protect margins, and maintain compliance with supplier contracts.

Key Achievements:

• Streamlined supply chain and fulfillment operations to ensure timely, cost-effective delivery of high-value goods.
• Managed vendor relationships and negotiated inventory deals aligned with budget and sales forecasts.
• Ensured compliance with supplier and distributor contracts across multiple product verticals.
• Streamlined marketplace operations by leveraging spreadsheet tools to manage pricing, SKUs, and inventory syncing across eBay, TCGplayer and Amazon.
• Improved sales conversion by analyzing historical sales data and adjusting marketplace listings based on competitive pricing and demand trends.
• Utilized advanced spreadsheet functions (VLOOKUP, pivot tables, conditional formatting) to track stock levels, flag underperforming listings, and maintain real-time accuracy on e-commerce platforms.
• Managed mass listing updates using eBay, TCGplayer and Amazon bulk upload templates, ensuring consistent pricing, metadata, and categorization across thousands of SKUs.