ANA PARSONS
Wilton
Summary
Accomplished professional with expertise in network management,software proficiency and leadership, enhanced team collaboration and accuracy through innovative problem-solving. Successfully managed a $1.5 million budget, reducing operating costs by 15%. Recognized for adaptability and effective planning, thriving and driving results in fast-paced environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Data Entry Pharmacy Technician
PillPack Pharmacy Amazon
Manchester
07.2024 - 02.2026
- Reviewed medication orders for accuracy and completeness prior to processing.
- Streamlined data entry processes, enhancing team collaboration and accuracy.
- Trained new staff on pharmacy systems and data entry protocols.
- Processed customer orders, insurance claims, and payments promptly.
- Conducted quality assurance checks on prescription data entries to ensure compliance and reduce errors.
- Trained junior staff in best practices, improving their proficiency in pharmacy systems and data entry protocols.
- Entered patient prescriptions into pharmacy management software accurately.
- Ensured compliance with HIPAA and DEA regulatory requirements.
Billing Support Specialist
PillPack Pharmacy Amazon
Manchester
01.2020 - 07.2024
- Processed and submitted insurance claims to various providers efficiently.
- Addressed reimbursement and payment issues, facilitating timely resolutions.
- Analyzed and verified insurance coverage dates, medication dosages, and billed amounts.
- Verified patient data for HIPAA compliance, ensuring accuracy before billing cycle.
- Ensured completeness of patient information, upholding high service standards.
- Resolved patient escalations and complaints, improving service satisfaction.
Outbound Sales Representative
Comcast
Hudson
02.2020 - 01.2021
- Achieved monthly sales targets consistently while adhering to company policies.
- Presented product offerings and benefits to prospective clients, increasing engagement and interest.
- Identified key decision makers within target organizations and developed strategic relationships.
- Tracked customer interactions and follow-ups using CRM software, ensuring timely communication.
- Collaborated with marketing team to align sales strategies and promotional efforts, enhancing overall effectiveness.
- Provided exceptional customer service to address inquiries and resolve issues efficiently.
- Maintained accurate records of sales activities and customer feedback for analysis.
- Participated in training sessions to enhance sales techniques and product knowledge.
Relocation and Immigration
CAN to USA
Wilton
12.2018 - 02.2020
- Relocation and Immigration from Canada to the United States
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Manager of Infrastructure & Service Validation
Rogers Communications
Brampton
03.2015 - 12.2018
- Led a cross-functional team of 13 across Canada serving 8.7 million postpaid subscribers, ensuring wireless network stability and testing.
- Executed full implementation of automated testing protocols, streamlining processes and enhancing service validation.
- Managed a $1.5 million budget to enhance network service delivery efficiency.
- Cultivated relationships with vendors, software developers, QA engineers, IT admins, and C-class executives to secure timely, quality services, ensuring adherence to budget constraints.
- Analyzed performance data for process improvements and efficiency gains.
- Reduced yearly operating budget by 15%, reallocating resources for improved service delivery.
- Mentored junior staff to foster development and strengthen team cohesion.
Network Technician SQA
Rogers Communications
Brampton
05.2013 - 03.2015
- Cultivated relationships with project managers, directors, and engineering primes to enhance collaboration and support project goals
- Executed Test Call Matrix (TCM) for wireless services, including LTE, 4G, VOIP, VoLTE, and VoWiFi.
- Compiled pre/post service validation for high visible core network activities and reported findings back to management
- Managed CTN profile setup in HLRs and Comverse VM Nodes to ensure proper configuration.
- Extensive Ad-hoc testing both onsite and off
- Established and maintained team metrics and performance reports to track progress and identify areas for improvement
- Fully automated team calendar with access to SHAREPOINT
- Coordinated travel logistics for team members to ensure timely attendance at critical meetings and events
Technical Concierge Team Consultant
Rogers Communications
Toronto
11.2012 - 05.2013
- Collaborated with cross-functional departments to address and resolve chronic technical issues impacting cable lines of business.
- Analyzed recurring problems and provided actionable feedback to relevant teams to facilitate effective resolutions.
- Coordinated projects for maintenance referrals, noise hotline operations, and readiness testing to enhance service reliability.
- Achieved consistent ranking in top three for team productivity metrics.
- Received Customer First Award for cable and wireless services in 2014.
- Earned commendations from technicians, customers, and management for exceptional service.
Customer Advocacy Team Consultant
Rogers Communications
Toronto
07.2008 - 11.2011
- Managed sensitive and critical issues, facilitating problem-solving with team members and project stakeholders.
- Aligned team efforts to enhance accountability within team and with stakeholders.
- Triage and assign workloads to team members, confirming assignment completion to maintain workflow.
- Monitored adherence to policies and procedures throughout operations.
Technical Support
Rogers Communications
Toronto
06.2006 - 07.2008
- Delivered personalized service to customers with ongoing technical issues, resolving challenges across all Cable lines of business (Rogers Home Phone, Rogers Cable, Rogers High Speed Internet)
- Identified chronic technical issues and escalated to management, National Ticket Management Center, Field Support, and Ombudsmen to facilitate timely resolutions
- Assisted customers by providing technical support over the phone to resolve their problems.
- Delivered technical support to customers using various product models to enhance their experience.
- Delivered technical support to clients to guide them on effective product usage.
Education
BACHELOR OF ARTS (B.A.) - CRIMINOLOGY
UNIVERSITY OF TORONTO
Toronto, Canada06-2005
POLICE FOUNDATION -
POLICE FOUNDATION OF COMMERCIAL BUSINESS COLLEGE
Toronto, Canada05-2004
Skills
- Data entry accuracy
- Pharmacy software proficiency
- Customer relationship management
- Billing resolution strategies
- Workflow optimization
- Effective planning
- Time management
- Fast typing speed
- Customer service support
- New hire onboarding and staff development
- Critical thinking
- Creative thinking
- Interpersonal skills
- Team collaboration
- Networking
- Leadership
- Emotional intelligence
- Written communication
- Verbal communication
- Organizational skills
- Adaptability and flexibility
- Reliability
- Personability
- Onboarding and training
- Pharmacy software proficiency
Certification
Registered Pharmacy Technician, New Hampshire, PhT-125940
Design Skills
- Basic HTML/CSS
- Corel Draw
- Photoshop
Google Skills
- Docs
- Words
- Workspace
- Drive
Ms Office Skills
- Word
- Excel (Advanced)
- Outlook
- Project
- OneNote
Languages
Portuguese, Native
Database Management
- ACSR
- ICM
- MySQL
- Oracle
- SharePoint
- Vison21
- Single View
- Stripe
Communication Platforms
- Chime
- Dropbox
- Slack
- Teams
- Workspace
- Zoom
Languages
Portuguese
Professional
Timeline
Data Entry Pharmacy Technician
PillPack Pharmacy Amazon
07.2024 - 02.2026
Outbound Sales Representative
Comcast
02.2020 - 01.2021
Billing Support Specialist
PillPack Pharmacy Amazon
01.2020 - 07.2024
Relocation and Immigration
CAN to USA
12.2018 - 02.2020
Manager of Infrastructure & Service Validation
Rogers Communications
03.2015 - 12.2018
Network Technician SQA
Rogers Communications
05.2013 - 03.2015
Technical Concierge Team Consultant
Rogers Communications
11.2012 - 05.2013
Customer Advocacy Team Consultant
Rogers Communications
07.2008 - 11.2011
Technical Support
Rogers Communications
06.2006 - 07.2008
BACHELOR OF ARTS (B.A.) - CRIMINOLOGY
UNIVERSITY OF TORONTO
POLICE FOUNDATION -
POLICE FOUNDATION OF COMMERCIAL BUSINESS COLLEGE