Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ana Pastrana

New Britain,CT

Summary

Dynamic Home Furnishing Sales Consultant with proven expertise at Raymour Flanigan in customer relationship management and objection handling. Successfully enhanced client satisfaction through strategic market research and consultative sales techniques, fostering loyalty and retention. Adept at training teams to elevate service standards, driving operational efficiency and achieving departmental KPIs.

Overview

4
4
years of professional experience

Work History

Home Furnishing Sales Consultant

Raymour Flanigan
01.2025 - Current
  • Developed and maintained strong client relationships, enhancing customer satisfaction and loyalty.
  • Conducted market research to identify new sales opportunities and target clients effectively.
  • Delivered product presentations, demonstrating features and benefits to potential customers.
  • Collaborated with marketing team to create promotional materials aligned with sales strategies.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Customer Care Manager

Raymour Flanigan
09.2021 - Current
  • Led customer care initiatives to enhance service quality and improve client satisfaction.
  • Developed training programs for staff to elevate service standards and operational efficiency.
  • Implemented feedback mechanisms to identify areas for improvement in customer interactions.
  • Analyzed performance data to drive decisions that improved team outcomes and service delivery.
  • Mentored junior team members, fostering a culture of continuous learning and professional growth.
  • Oversaw daily operations, ensuring compliance with company policies and procedures in customer care.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Played a crucial role in meeting or exceeding departmental KPIs consistently through strong leadership skills combined with strategic planning.

Education

High School Diploma -

William Cullen Bryant High School
Queens, NY
06.1992

Skills

  • Time management
  • Customer relationship management
  • CRM proficiency
  • Objection handling
  • Customer retention
  • Customer relations
  • Relationship building

Languages

Spanish
Full Professional

Timeline

Home Furnishing Sales Consultant

Raymour Flanigan
01.2025 - Current

Customer Care Manager

Raymour Flanigan
09.2021 - Current

High School Diploma -

William Cullen Bryant High School

Similar Profiles

CREATE PROFILE