Open To Work
ANA PAULA ARTHUR
Fairburn,GA
Summary
Operations-focused professional with experience in airport services, utility customer operations, and multilingual communication. Completed Google Cybersecurity coursework with foundational knowledge in networking, systems, and security principles. Known for working in high-pressure, safety-critical environments with strong attention to procedure, documentation, and uptime. Certified in First Aid/CPR/AED with a safety-first mindset suited for data center operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Georgia Power
McDonough, USA
01.2025 - Current
- Handled high-volume customer requests with focus on accuracy, safety, and service continuity
- Used CRM systems to document interactions and maintain data integrity
- Escalated service issues impacting operations or safety conditions
Member Associate (Airport Services)
PS – Hartsfield-Jackson Atlanta International Airport
Atlanta, USA
01.2024 - 01.2025
- Coordinated with TSA, CBP, and airline partners in a regulated environment
- Managed passenger processing while maintaining compliance with security procedures
- Operated effectively under time-sensitive, high-pressure conditions
Portuguese Interpreter
TBI Airport Management
Atlanta, USA
01.2023 - 01.2024
- Provided real-time interpretation between passengers and federal agencies
- Supported communication in high-stakes and time-critical scenarios
- Translated technical and legal documentation accurately
Customer Experience Strategist
TBI Airport Management
Atlanta, USA
01.2023 - 01.2024
- Analyzed customer data to improve service delivery and operational efficiency
- Collaborated across teams to align operations with customer needs
Product Manager
Ponta View Hotel
Maputo, Mozambique
01.2017 - 01.2023
- Led operations and process improvements across departments
- Managed workflows, customer satisfaction metrics, and team coordination
Skills
- Uptime mindset
- Incident response
- SOP-driven operations
- Basic networking concepts
- IP
- Routing
- Access control
- Security awareness
- Systems awareness
- Hardware basics
- Monitoring
- Access management
- Workplace safety
- PPE
- Hazard recognition
- Escalation protocols
- Customer operations in regulated environments
- TSA coordination
- CBP coordination
- Documentation
- Reporting
- CRM systems
- Microsoft Office
- Excel
- Word
- Outlook
Languages
English
Full Professional
A1
Spanish
Professional
A1
Portuguese
Native/ Bilingual
A1
Certification
- Google Cybersecurity Certificate (Coursera)
- Heartsaver First Aid CPR AED (American Heart Association)
- International Arrivals Training – PS Academy
- Path to Pro Skills Program – Home Depot
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeSalary Range
$66000/yr - $154000/yrTimeline
Customer Service Representative
Georgia Power
01.2025 - Current
Member Associate (Airport Services)
PS – Hartsfield-Jackson Atlanta International Airport
01.2024 - 01.2025
Portuguese Interpreter
TBI Airport Management
01.2023 - 01.2024
Customer Experience Strategist
TBI Airport Management
01.2023 - 01.2024
Product Manager
Ponta View Hotel
01.2017 - 01.2023