Carson (Max) Colvin
San Antonio
Summary
Confident and hardworking with five years of customer service experience and comprehensive understanding of total store operations. Committed to ensuring customer satisfaction by providing exceptional service. Proficient in utilizing customer service to achieve goals and skilled at exploring different solutions to address customer needs effectively. Thrives in a high-volume retail enviornment, and commited to delivering consistent results and supporting store goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
H-E-B
02.2024 - 08.2025
- Assisted customers in the store
- Managed inventory levels with Symbol
- Stocked product and scanned shelves for lows and holes
- Ordered product when counts were low
- Merchandised product effectively
- Ensured price, and item sign accuracy
- Assisted the Department Manager in day to day operation of department
- Cross Trained Total Store across all departments
- Used correct cash handling procedures to assist customers at register
- Answered customer phone calls and store phone calls efficiently and professionally
- Trained new partners in absence of Department Manager
- Worked out backstock and changed counts if needed to ensure shelves were stocked and counts were up to date
- Received trucks in back
- Received MHE certification
- Ensured shelves were fronted across Total Store according to SOP during Mid-Day
- Successfully completed PDS and CDS
- Followed all food safety procedures in fresh departments
- Ensured integrity of shelf tags and signage in department and total store
- Assisted with inventory control and loaded, unloaded, and moved product
- Received SRS training and certification
- Assigned a product shelf assignment (PSA) to plan-o-gram items and displays
- Maintained standards in shrink, safety, inventory, and sanitation
- Complied with Store and department SOPs
- Provided superior customer service
- Showed a strong knowledge of plant and chemical recommendations
- Used suggestive selling techniques to meet customer needs and grow department sales
Receptionist/ Shipping Dept.
Sulastic Rubber Springs
05.2023 - 02.2024
- In charge of answering all phone calls, emails
- Printed shipping labels, confirmed orders, packed and shipped orders.
- Assisted Management with daily tasks
- Opened and Closed the office on time
- Remedied all customer issues and logged issues in system
- Took stock of all products in stock room and managed product list
- Took photos of all products for company website
- Confirmed and packed large international orders
- Offered bilingual service to international customers
Operations Supervisor
Six Flags Fiesta Texas
11.2021 - 04.2022
- Managed Team Members in assigned areas
- Assisted Operations department in daily operation
- Opened, Closed specific areas
- Supervised and assisted Operations department management to ensure accurate completion of requests and tasks
- Scheduled breaks for Team Members, and Leads in all areas
- Thrived in Guest Recovery during irate situations
- Assisted Team Members during irate situations
- Managed multiple locations efficiently
- Used correct radio/walkie talkie procedure
- Worked with Manager on Duty to insure department efficiency
- Completed all tasks given to by Manager on Duty and or Full-Time Supervisor
- Worked with other department leadership and management to ensure complete guest satisfaction.
Education
Bachelor of Arts - Business Administration And Management
The University of Texas At San Antonio
San Antonio, TX04-2028
Skills
- People First Service Mindset
- Customer Relationship Building
- Cross Department Operational Knowledge
- Task Prioritization in High-Volume Retail
- Results Oriented Performance Mindset
- Merchandising
- SRS and Inventory Management
- POS and Cash Handling Functions
- Partner Development
- Service Recovery and Customer Issue Resolution
- Adaptability
Certification
MHE - Material Handling Equipment
SRS - Store Replenishment System
TABC - TABC Seller/Server Certification
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
H-E-B
02.2024 - 08.2025
Receptionist/ Shipping Dept.
Sulastic Rubber Springs
05.2023 - 02.2024
Operations Supervisor
Six Flags Fiesta Texas
11.2021 - 04.2022
Bachelor of Arts - Business Administration And Management
The University of Texas At San Antonio