Taelor Harden
Orlando,FL
Summary
To enhance educational and professional skills in a stable and dynamic workplace. Knowledgeable and dedicated customer service professional with extensive experience in Talent Acquisition industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Opportunity Inc
Orlando, FL
05.2020 - 05.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Brand Representative
Hollister & Co
07.2019 - 04.2020
- Provided world class customer service by using people skills to build quality relationships with customers, prioritize customer requests, recommend alternate options to customers, and communicate sales within store
- Maintained sales floor and presentation standards, and upheld company's brand
- Delivered products to customers in timely manner
- Held knowledge of store's daily sales plans and conversion rates to push and reach store's goals.
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
Administrative Volunteer
Just Write inc
Orlando, FL
01.2018 - 06.2018
- Conduct online research, compile concise summaries of findings and make recommendations as part of developing organizational capacity of Conciliation Resources
- Management of documentation and records - scanning, filing, archiving and shredding documents
- Catalogue/index books and electronic materials in both physical and electronic libraries
- Reception duties such as answering and transferring telephone calls, welcoming visitors, receiving deliveries and couriers, distributing mail, managing meeting room bookings, compiling guest lists on weekly basis
- General office duties such as maintaining cleanliness of meeting rooms, checking stock levels of office consumables and unpacking stationary
- Update office noticeboards with appropriate and relevant information
- Support colleagues in Operations with administrative tasks.
Education
Undergraduate - Business
Florida Agricultural And Mechanical University
High School Diploma -
Ocoee High School
Ocoee, FL05.2021
Skills
- Skilled at People Interaction, Sales and Delivery
- Strong Phone Operation and Customer Service Skills
- Excellent experience with high volume call scheduling and deadline completion
- Motivated team member with great experience in Lead Generation, Phone Sales and Customer Relations
- Creative Problem Solving
- Courteous with Strong Service Mindset
Timeline
Customer Service Representative
Opportunity Inc
05.2020 - 05.2021
Brand Representative
Hollister & Co
07.2019 - 04.2020
Administrative Volunteer
Just Write inc
01.2018 - 06.2018
Undergraduate - Business
Florida Agricultural And Mechanical University
High School Diploma -
Ocoee High School