- I enjoy helping others and giving back to the community
- I foster animals to be re-homed
- Anything automobile related
- Interior Design & Architecture
- Learning new languages-currently Spanish, Basque and French
Carmen Aldarondo White
Houston,USA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Chewy.com
08.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Seasonal Member Services Representative
Alight Solutions
06.2024 - 12.2024
- Utilized CRM systems to optimize inbound call processing, achieving 20% reduction in call handling time and enhancing overall customer satisfaction
- Provided exceptional customer service to members during over 75 transactions daily with 98% accuracy, addressing inquiries and resolving issues in a timely and professional manner
- Assisted members with account management tasks such as opening new accounts, closing accounts, and updating personal information
- Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
- Provided personalized financial guidance based on individual goals, helping members make well-informed decisions about their finances.
Recruiting Coordinator
Recruiter.com
06.2021 - 11.2023
- Screened resumes and conducted over 50 initial phone interviews weekly to identify qualified candidates for open positions
- Coordinated candidate interviews with hiring managers, ensuring a smooth and efficient interview process for all parties involved.
- Maintained accurate records of candidate interactions, interview feedback, and hiring decisions in the ATS
- Operated and maintained applicant tracking and candidate management systems.
Patient Scheduler
PRC LLC
07.2022 - 09.2023
- Coordinated scheduling of appointments for 60+ patients on a daily basis, optimizing efficiency and minimizing wait times
- Collaborated with medical staff to prioritize urgent appointments and accommodate special requests
- Demonstrated excellent problem-solving skills when faced with scheduling conflicts or last-minute changes, finding solutions that satisfied both patients and providers alike.
- Maintained confidentiality of patient information in accordance with HIPAA regulations
- Provided compassionate support to patients during their healthcare journey, addressing concerns and answering questions about appointments promptly.
Commissioned Security Officer
Weiser Security Services
06.2018 - 05.2022
- Maintained a high level of security and safety by patrolling assigned areas, monitoring surveillance cameras, and promptly responding to any suspicious activities or incidents
- Enforced access control measures by verifying identification, conducting thorough searches, and ensuring only authorized personnel entered restricted areas
- Collaborated with law enforcement agencies during emergency situations or criminal investigations, providing support and assistance as needed
- Implemented strict adherence to company policies and procedures regarding the handling of sensitive information, ensuring confidentiality at all times
Personal/Delivery Driver
Lyft & Uber
04.2015 - 05.2020
- Safely operated a variety of vehicles, including cars, vans, and trucks, to transport passengers or goods
- Followed all traffic laws and regulations to ensure compliance and prevent accidents maintaining 100% clean driving record
- Efficiently planned routes to optimize delivery times and minimize fuel consumption
- Managed paperwork such as delivery receipts, logbooks, and mileage records with 100% accuracy
Customer Service Representative
Johnson & Johnson
12.2009 - 03.2015
- Facilitated smooth order processes for medical institutions by promptly resolving issues and enhancing communication, resulting in faster fulfillment times and improved service quality
- Consistently achieved a customer satisfaction rating of 95% through attentive service and problem resolution
- Developed strong product knowledge to provide accurate information and recommendations to customers
- Participated in regular training sessions to enhance product knowledge, improve sales techniques, and stay updated on industry trends
Education
Associate of Applied Science - Psychology
Houston Community College
Houston, TX05-2026
Associate of Applied Science - Criminal Justice
Florida Metropolitan University
06.2009
Skills
- Effective telephone interaction
- Service excellence
- Meticulous attention to detail
- Experience with Salesforce
- Microsoft Office
- Skilled in utilizing Microsoft Dynamics 365 for business solutions
- Organized scheduling coordination
- Engaged listening
- Analytical report composition
- Proficient in CRM tools
- Epic implementation
- Communication skills
- Skilled in simultaneous task execution
- Experience with NextGen systems
- Detail-oriented data management
- Experience with ATS optimization
- Adaptability
- Prioritization and scheduling
- Sales
- AWS platform experience
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Successfully completed two levels of security training programs.
Certification
- Level II Security License - Present
- Driver's License
Interests
Timeline
Customer Service Representative
Chewy.com
08.2025 - Current
Seasonal Member Services Representative
Alight Solutions
06.2024 - 12.2024
Patient Scheduler
PRC LLC
07.2022 - 09.2023
Recruiting Coordinator
Recruiter.com
06.2021 - 11.2023
Commissioned Security Officer
Weiser Security Services
06.2018 - 05.2022
Personal/Delivery Driver
Lyft & Uber
04.2015 - 05.2020
Customer Service Representative
Johnson & Johnson
12.2009 - 03.2015
Associate of Applied Science - Criminal Justice
Florida Metropolitan University
Associate of Applied Science - Psychology
Houston Community College
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