Christy Esezobor
Peachtree City,GA
Summary
Detail-oriented and proactive professional with a robust background in client engagement and administrative support. Demonstrated success in leveraging advanced Excel skills to streamline processes and significantly enhance customer satisfaction. Highly skilled in managing high-volume tasks with precision, ensuring accuracy and thoroughness in documentation. Ready to apply strong organizational and analytical capabilities to a paralegal role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative / Benefit Specialist
Alight Solutions
Remote, GA
07.2023 - Current
- Manage daily inbound calls to address and resolve customer inquiries and issues related to benefits, maintaining a strong focus on customer satisfaction
- Oversee benefits administration, including open enrollment processing and verification of claim requests, while ensuring adherence to compliance standards and documentation protocols
- Collaborate with payroll and HR services to recommend process improvements and deliver accurate, courteous service to employees, particularly during high-volume data entry tasks
Benefit Care Advocate
Gusto
San Francisco, CA
10.2024 - 01.2025
- Managed substantial volumes of inbound calls, ensuring excellent support to patients and their families.Evaluated and assisted small businesses with employee benefits.
- Built strong relationships with patients to enhance satisfaction scores.
- Updated and maintained patient records with both personal and financial information.
Paralegal
Shane Smith Law Firm
Peachtree, GA
07.2024 - 11.2024
- Worked for a personal injury law firm, advising clients on their rights and responsibilities in dealing with lawsuits and liens
- Filed legal documents through mail, in-person, or through electronic filing applications
- Researched, drafted legal documents and motions, assembled and managed essential files, and assisted in trial preparations
- Arranged meetings with clients to discuss legal terms and documentation
- Drafted legal arguments used for court trials
- Located and interviewed trial witnesses
- Filed appeals with the opposing law team
- Identified relevant judicial decisions, statutes, legal articles, codes, and other pertinent material
- Coordinated deadlines and filed requirements for multiple clients at a time
Customer Service Representative
Intuit Turbo Tax
Remote, GA
03.2023 - 06.2023
- Addressed customer inquiries on software functionality, tax preparation, and technical issues, delivering tailored assistance through phone, email, and chat
- Guided users through the tax preparation process, providing step-by-step navigation and troubleshooting to ensure accurate tax return submissions
- Achieved high customer satisfaction by resolving complex issues through active listening and effective problem-solving, managing over 100 calls daily
Customer Service Representative
Home Depot
Peachtree City, GA
01.2019 - 05.2021
- Assisted customers with product selection, providing guidance and support to ensure a positive shopping experience and facilitate informed purchasing decisions
- Addressed and resolved customer concerns, contributing to improved customer satisfaction through attentive service and clear communication about merchandise and pricing
- Processed transactions with accuracy, maintained cash drawer integrity, and upheld company policies, ensuring efficient and trustworthy payment handling
Customer Service / Field Support Technician
U.S Census Bureau
Atlanta, GA
01.2018 - 01.2019
- Conducted in-person interviews to gather essential demographic and household information, ensuring accuracy and thoroughness
- Assisted respondents in comprehending the census's purpose, alleviating concerns, and enhancing cooperation with clear communication
- Navigated challenging situations in data collection, utilizing problem-solving skills to overcome obstacles and complete interviews successfully
Education
Some College (No Degree) - Paralegal Studies
Kennesaw State University
Kennesaw, GABA - Public Administration
Ahmadu Bello University
Some College (No Degree) - Adminstrative Assistant Fundamentals & Application
Clayton State University
Morrow, GASkills
- Customer Engagement
- Thoroughness in Task Execution
- Effective Telephone Interaction
- Proficient in Microsoft Word
- Excel Proficiency
- Presentation Design
- Calendar Coordination
- Strategic Networking
- Prioritization and Scheduling
- Effective Communication
- Accurate Data Input
Certification
Georgia Notary Public, Notary, 2024
Timeline
Benefit Care Advocate
Gusto
10.2024 - 01.2025
Paralegal
Shane Smith Law Firm
07.2024 - 11.2024
Customer Service Representative / Benefit Specialist
Alight Solutions
07.2023 - Current
Customer Service Representative
Intuit Turbo Tax
03.2023 - 06.2023
Customer Service Representative
Home Depot
01.2019 - 05.2021
Customer Service / Field Support Technician
U.S Census Bureau
01.2018 - 01.2019
Some College (No Degree) - Paralegal Studies
Kennesaw State University
BA - Public Administration
Ahmadu Bello University
Some College (No Degree) - Adminstrative Assistant Fundamentals & Application
Clayton State University
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