Pah Tay Mar Bee
Milwaukee
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
McLaren Medical Group
Fort Wayne
06.2024 - 04.2025
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Answered customer inquiries via phone, email, and chat.
- Assist members in making provider changes, including providing resources for food or housing, etc.
- Utilized Teams chat to connect with team members for support, attend meetings, and share ideas.
- Work closely with team to assist members build a strong and supportive calls
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Interpreter
JS Langauges
Milwaukee
01.2022 - 01.2025
- Delivered real-time, accurate oral translations and interpretations for clients.
- Interpreted conference calls and other workplace communications in real-time.
- Identified and resolved conflicts in translation or interpretation of words or concepts.
- Responded to requests from healthcare staff or physicians for interpreter services.
- Obtained permission from patients to translate confidential medical information to and from healthcare teammates.
- Collaborated with patient navigators and social workers to support patient interpretation needs.
- Translated client documents between languages.
- Worked with clients to establish translation requirements and scope.
Medical Transportation Specialist
Medical Transportation
South Milwaukee
08.2021 - 04.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Responded to dispatch calls promptly.
Customer Service Representative
State Farm
Fort Wayne
03.2018 - 07.2021
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Education
Associate of Applied Science - Business Administration And Management
Indiana Institute of Technology
Fort Wayne, IN05-2023
High School Diploma -
Leo Junior/Senior High School
Leo, IN05.2020
Skills
- Courteous with Strong Service Mindset
- Building Customer Trust and Loyalty
- Problem Solving Support
- Verifying Data Accuracy
- Data Transcription
- Advanced Clerical Knowledge
- Data Management
- Business Development
- People Skills
- Team Building
- Good Work Ethic
- Organizational Skills
- Experience in Leadership
- Friendly, Positive Attitude
- Critical Thinking
- Microsoft Office
- Computer Skills
- Customer Service
- Client communication
- Record keeping
- Compassionate
Languages
Timeline
Customer Service Representative
McLaren Medical Group
06.2024 - 04.2025
Interpreter
JS Langauges
01.2022 - 01.2025
Medical Transportation Specialist
Medical Transportation
08.2021 - 04.2023
Customer Service Representative
State Farm
03.2018 - 07.2021
Associate of Applied Science - Business Administration And Management
Indiana Institute of Technology
High School Diploma -
Leo Junior/Senior High School