Jace McMichael
Connersville,United States
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Indiana Department of Natural Resources
Liberty, IN
07.2023 - 08.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
Customer Service Representative
Indiana Department of Natural Resources
Liberty, IN
07.2022 - 10.2022
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
Customer Service Representative
Indiana Department of Natural Resources
Liberty, IN
07.2021 - 10.2021
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
Customer Service Representative
Indiana Department of Natural Resources
Connersville, IN
07.2024 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues, and requirements to supervisors for immediate rectification.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
Education
Certificate in General Studies - General Studies
Ivy Tech
Richmond, IN05-2026
High School Diploma -
Connersville Sr High School
Connersville, IN05.2023
Skills
- Credit Card Payment Processing
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Customer Service
- Multitasking and Prioritization
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Responding to Difficult Customers
- Retail Sales Customer Service
- Stockroom Procedures
- Technologically Savvy
- Courteous Demeanor
- Adaptive Team Player
Timeline
Customer Service Representative
Indiana Department of Natural Resources
07.2024 - Current
Customer Service Representative
Indiana Department of Natural Resources
07.2023 - 08.2023
Customer Service Representative
Indiana Department of Natural Resources
07.2022 - 10.2022
Customer Service Representative
Indiana Department of Natural Resources
07.2021 - 10.2021
High School Diploma -
Connersville Sr High School
Certificate in General Studies - General Studies
Ivy Tech
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