ANA PELAYO

Achieved 100% flawless state survey within nine months of hire, eliminating six deficiency tags and resolving legacy management issues.

Elevated overall CMS rating from three stars to four stars through rigorous auditing and interdisciplinary coordination with nursing staff.

Oversaw departmental budgeting, inventory management, staff scheduling, menu execution, and meal presentation, ensuring compliance with CDPH and CMS guidelines to maintain high operational standards.

Directed daily dietary operations and ensured regulatory compliance for the second-largest department in a 210-bed skilled nursing facility solo.

Restructured workflows and training programs to increase accountability and minimize food waste by streamlining processes.

• Implemented seamless survey readiness protocols that enhanced operational efficiency and quality standards.
• Enhanced kitchen sanitation and meal service standards through team leadership and process optimization, improving overall service quality.
• Fostered collaboration among departments to improve food safety protocols and elevate service delivery.

• Achieved exceptional regulatory record with survey results ranging from zero to one deficiency tag.
• Managed clinical nutrition and regulatory compliance for 161-bed nursing facility, ensuring high standards of care.
• Served as regional dietary consultant for six sister facilities, conducting audits and streamlining kitchen workflows to enhance service delivery.
• Directed kitchen operations, including menu planning, food safety protocols, inventory management, and staffing across both locations.
• Collaborated with administrators and corporate leadership to enhance CDPH/CMS compliance practices and quality-of-care standards.
• Mentored department managers, providing technical guidance to maintain ongoing survey readiness and align operations with compliance standards.
• Acted as dietary director during inspections at sister facilities, contributing to low deficiency outcomes.

• Conducted regular in-service training to enhance productivity and safety.
• Disciplined employees during training sessions to ensure compliance with standards. to meet staffing needs.
• Directed and supervised employee scheduling and payroll processes.
• Delivered exceptional customer service to residents, management, and staff, enhancing overall satisfaction and trust.
• Resolved customer issues related to housekeeping and laundry services, improving service quality and resident experience.
• Maintained strong relationships with facility administration and department heads, facilitating effective communication and collaboration.
• Ensured compliance with HIPAA and OSHA regulations.
• Operated machinery including side-by-side buffer, extractor, bonnet, washer, and dryer.